Leslie Turner

Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

• CPR & Diffibulator
• PSE Dealing Difficult Customer
• Diffusing , Connecting, Managing difficult situations
• First responder/ storm duties
• Safety Gas Electric first response training
• Flagging / Traffic Control/Equipment set up
• Storm duty assessment, coordinate crews , hotel , meals and equipment operators lodging .
• Labor and relations board or panel memeber representing union ( Local 77 IBEW ) employees in meeting held quarterly .
• United Way campaign Representative Tacoma Puget Sound Energy Office . Assisted Loan executive with campaign and fundraising activities. 5+ years
• Volunteering Warm Neighbors Fund Team Leader
• Referred and work with customer to obtain Federal Energy Grants
• Volunteered with PSE Habitat for Humanity project.
• Implemented a program to help fellow employees low income parents with back to school backpacks.
• 5 years working as interim Field Lead
• Frequently filled in as Supervisor of Field & Office staff personnel.
• 20 years of service award
• Nominated as a Gold Star Employee
• Interviewing panelists
• Conducted interviews with Manager, Supervisor and candidates
• Certified in Reconnecting and disconnecting of gas and electric meters .
• Field collections , leave 24 hr notices per WTC & WAC rules . Collect payment or disconnect . Process and reconnection of energy service after payment was applied .Created service orders for both disconnect and reconnection .
• Reconnection of service immediately if disconnected in error , or in the event of medical emergency.
• Work access reports , when service technician or meter readers are unable to reach meter
• Solved access problems by meeting with customers obtaining read meter to provide customer with accurate bill . If gate or locked door installed lock box on premises to provide access in the future . Obtain gate codes and generate a bill revenue . Working to provide both the company and the customer with a positive result in the end .
• Assisting customer with application process for pledges from organizations to assist in having energy restored after being disconnected for non payment .
• Processed and distributed pledges from St Vincent De Paul, Salvation Army and local churches in processing energy donations . Held off further collections until payments posted.
• Face to face storm duty assignments . Worked in local office to update customers on status of outage or to report outage or hazardous conditions such as downed tree’s or power lines.
• Assisted dispatch with reports from local police departments , state patrol, and DOT on emergency services and response.
• Peer to peer mentoring
• Training of new employees
• Assisted training and development of new programs such as CLX , mapping and credit and collections procedures both online and in person.
• Referral or Referred Employee”s Assistance programs-EAP
• Worked with the Health & Saftey department on scheduling employee random drug testing.
• Conducted annual performance reviews with management employees and fellow peers.
• Managed and ordered reports on unauthorized activity or usage on electric and gas meters . Helped to prevent lost revenues.
• Located gas lines

Process customer requesting new gas service , builders developing in areas served in PSE”s gas area .

Audited and maintained company service vechiles as required by the company and at employee”s request .

• Processed builder”s request for Temporary service .
• Researched and loaded lost meters to assist company in loss prevention and customers in receiving timely bills .

• Employee of the month awards
• Gold Star employee reward
• Awarded Acknowledgement of Outstanding Performance by Vice President .
• Recognized for assisting in providing emergency services , called 911 and performed CPR, in the parking lot of our Auburn business office . Myself and a fellow employee. A customer left the office and collapsed in the parking lot .PSE required we have valid CPR cards.
• Intermittent Supervisor, performed in addition to working as a lead . The supervisor position was vacant for a year .
• Filled in for both Supervisor and Manager as assigned or requested ie vacations leaves of absence or temporary assignments.
• Received annual bonus awards if our department meet or exceed our goals .
• I received recognition for helping the department meet its goals by working outside of my job description ti take construction service calls . This required additional training and unscheduled overtime .

• Camping
• Movies
• Outings with family and friends
• Volunteering
• Attending youth sport activities