Leslie Valenzuela
Glendale,AZ
Summary
Quality Assurance & Facilities Specialist who is highly driven in helping organizations improve their processes and maintain high standards of quality and compliance. Experienced in quality improvement, internal audits, COA accreditation, policy development, incident reviews, and regulatory compliance. I work closely with leadership and program teams to review information, identify areas for improvement, and support practical solutions that strengthen quality and compliance.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Quality Assurance & Facility Specialist
Christian Family Care Agency
Phoenix, AZ
05.2025 - Current
- Coordinate the organization’s Performance & Quality Improvement (PQI) process, including file reviews, surveys, outcome tracking, audits, and improvement plans.
- Conduct regular quality and compliance audits, identify areas for improvement, and work with program teams to address outstanding items.
- Develop and update policies, procedures, and compliance documents in partnership with leadership and program teams to support licensing and COA requirements.
- Support COA accreditation and licensing readiness through document review, staff coordination, and maintaining program and facility records.
- Review quality and compliance data, prepare reports and meeting materials, and track action items for PQI, Safety, and Risk Management committees.
- Coordinate critical incident debriefs and emergency safety response meetings, document findings, and follow up on action items.
- Coordinate licensing renewals, inspections, safety programs, fire drills, permits, corrective actions, vendors, and facility projects across multiple locations.
Welcome Center Specialist
Christian Family Care Agency
Phoenix, AZ
11.2023 - 05.2025
- Reviewed insurance coverage and assisted with referrals while maintaining accurate client records and documentation.
- Used ER software to manage records, update admission forms, and support patient assessments and staff communication.
- Provided translation assistance to help support clear communication with patients and staff.
Administrative Assistant
Christian Care Nursing Center
Phoenix, AZ
07.2022 - 02.2023
- Conducted audits for the Infection Preventionist involving fall-risk and vaccination records.
- Recorded COVID-19 testing, hygiene documentation, and ombudsman notifications using Excel.
- Maintained healthcare records and supported accurate documentation and admission processes.
- Compiled facility invoices using Yardi and supported administrative recordkeeping.
Education
Bachelor of Science - Health Care Compliance and Regulations
Arizona State University
05-2026
Skills
- Performance & Quality Improvement (PQI)
- Regulatory & Licensing Compliance
- Internal Auditing
- Policy & Procedure Development
- Data Analysis & Reporting
- Quality Improvement Planning
- Risk Management
- Incident Review
- Compliance Documentation
- COA Accreditation
- Microsoft Excel & Microsoft 365
Certification
- CPR Certification | August 2026
Timeline
Quality Assurance & Facility Specialist
Christian Family Care Agency
05.2025 - Current
Welcome Center Specialist
Christian Family Care Agency
11.2023 - 05.2025
Administrative Assistant
Christian Care Nursing Center
07.2022 - 02.2023
Bachelor of Science - Health Care Compliance and Regulations
Arizona State University