Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Leslie Sagastizado

Houston,TX

Summary

Diligent bilingual data entry operator with five years of solid background experience in customer service. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Hardworking, knowledgeable, and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. Productive Skills include fast typing, attention to detail, and efficient time management. I am known for my reliability and proactive approach to meeting customer and organizational goals. Proven track record resolving customer inquiries and maintaining high satisfaction rates through efficient and empathetic service. Qualified with medical billing and coding terminology and background in assisting healthcare professionals and providing patient care. Skilled in clinical procedures and medical administration, contributing to improved patient outcomes. Demonstrated ability in patient communication and maintaining medical records efficiently. Expertly assist with office operations and physician support. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. An individual with strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. I am eager to contribute to team success and further develop professional skills. I bring a positive attitude and commitment to continuous learning and growth. A Professional individual prepared for this role.

Overview

5
5
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

CURO Financial Technologies
11.2021 - 06.2022
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Recommended products to customers, thoroughly explaining details
  • Responded proactively and positively to rapid change
  • Exhibited high energy and professionalism when dealing with clients and staff

OPERATOR

Jim S Adler And Associates
09.2020 - 11.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Responded to customer requests for products, services and company information
  • Provided primary customer support to internal and external customers

Medical Billing and Coding

Texas Family and Geriatric Clinic
01.2020 - 09.2020


  • Enhanced compliance with industry regulations by staying up-to-date on changes to medical billing and coding guidelines.
  • Collaborated with fellow instructors to share resources, insights, and strategies for enhancing student success in the Medical Billing and Coding program.
  • Facilitated learning by integrating hands-on activities that reinforced fundamental principles of medical billing and coding processes.
  • Contributed to curriculum development efforts, ensuring alignment with industry standards and best practices in medical billing and coding education.
  • Boosted staff productivity, conducting regular training sessions on best practices in medical billing and coding.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
  • Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
  • Educated patients on preventative care measures, effectively reducing the risk of future health complications.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Assisted in meeting regulatory compliance standards by maintaining updated knowledge of medical coding practices, HIPAA regulations, and OSHA guidelines.
  • Reduced claim denials by accurately coding diagnoses, procedures, and treatments according to medical documentation.

CAFETERIA

Cleburne
08.2019 - 10.2019
  • Maintained order and cleanliness of work areas to conform with health codes
  • Resolved customer concerns and relayed relevant information to supervisor
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery

CASHIER/CUSTOMER SERVICE CASHIER

Buff Burger
11.2018 - 07.2019
  • Assisted with purchases, locating items and signing up for rewards programs
  • Helped customers find specific products, answered questions and offered advice
  • Wrapped items and bagged purchases properly to prevent merchandise breakage
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness
  • Processed all sales transactions accurately and promptly to prevent long customer wait times
  • Operated cash register by swiping barcode items across electronic scanner to record price and collect payment
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register to record transactions accurately and efficiently.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Learned duties for various positions and provided backup at key times.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

CASHIER/CUSTOMER SERVICE CASHIER

McDonald
06.2017 - 10.2018
  • Fast learner
  • Good at Multitasking
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking
  • Greeted customers and responded to informational requests
  • Operated cash register by swiping barcode items across electronic scanner to record price and collect payment
  • Processed credit card, EBT and gift certificate payments in electronic computer systems
  • Handled customer complaints

Education

Certificate - Medical Billing And Coding

Alterius
Houston, TX
10.2020

High School Diploma -

St Micheals Learning Academy
Houston, Texas
07-2018

Skills

  • Customer service
  • Great Communication
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Spanish Interpretation and Translation Services
  • Data Entry and Maintenance
  • Call Documentation
  • POS Systems and Ordering Platforms
  • Customer Data Confidentiality
  • Upbeat and Positive Personality
  • Critical Thinking
  • Complex Product Knowledge
  • Problem-solving abilities
  • Active Listening
  • Customer Relations
  • Call center experience
  • Computer Proficiency
  • Money handling abilities
  • Microsoft Excel
  • Payment Processing
  • Professional telephone demeanor
  • Scheduling
  • Follow-up skills
  • Microsoft Outlook
  • Call Center Operations
  • Appointment Scheduling
  • Team Development
  • Documentation
  • Microsoft Office Suite
  • Administrative Support
  • Data Collection
  • Prioritization
  • HIPAA Compliance
  • Medical Terminology
  • Patient Scheduling
  • Patient documentation
  • Medical Records Management
  • Payment Collection
  • Medical billing and coding
  • Vital signs monitoring
  • Maintaining confidentiality
  • Medical terminology knowledge
  • Patient-focused care
  • Appointment Setting
  • Equipment Sterilization
  • Insurance Verification

Languages

Spanish
Professional Working

Timeline

CUSTOMER SERVICE REPRESENTATIVE

CURO Financial Technologies
11.2021 - 06.2022

OPERATOR

Jim S Adler And Associates
09.2020 - 11.2021

Medical Billing and Coding

Texas Family and Geriatric Clinic
01.2020 - 09.2020

CAFETERIA

Cleburne
08.2019 - 10.2019

CASHIER/CUSTOMER SERVICE CASHIER

Buff Burger
11.2018 - 07.2019

CASHIER/CUSTOMER SERVICE CASHIER

McDonald
06.2017 - 10.2018

Certificate - Medical Billing And Coding

Alterius

High School Diploma -

St Micheals Learning Academy
Leslie Sagastizado