Leslie Vannarath

.

• Confirmed appointments, communicated with clients and updated client records.
• Welcome clients on arrival to the salon
• Answer telephone calls,emails, and social media messages promptly and courteously.
• provided complementary drinks to arriving clients
• Responded to online reviews daily and pass feedback into management
• Checked washroom facilities are stocked and clean
• Contacted clients if a staff member is sick and re-arranged their appointment.

• Kept reception area clean and neat
• Managed social media
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Scheduled and confirmed appointments.
• sold aveda products
• folded towels
• Greeted incoming visitors

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Confirmed appointments, communicated with clients and updated client records.
• Monitored social media
• Took care of front area and Back bar
• Helped Hairstylist clean up to make sure they were ready for their next client on time.
• Answered emails & Phone calls

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Confirmed appointments, communicated with clients and updated client records.
• Resolved customer problems and complaints.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

• Answered questions about store policies and addressed customer concerns.
• Took care of the dinning Area
• quickly and accurately counted drawers at start and end of each shift.
• Cleaned and sanitized work area throughout hours of operation
• kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.

• Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
• Recruited and hired new sales staff by coordinating advertisement of open positions and conducting interviews.
• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Ran weekly inventory reports to verify highest grossing products were properly stocked and readily available

• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Answered questions about store policies and addressed customer concerns.
• Issued receipts and processed refunds, credits or exchanges.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
• Opened and closed store independently and prepared nightly bank drop for manager.

• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Answered customer questions about hours, seating and menu information.
• Used cash registers and credit card machines to cash out customers.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Monitored seating area and checked restrooms regularly to keep spotless.