Leslie Varela
Supply Chain Management
Perris,ca
Summary
With over 5 years of experience in customer service, I have built a reputation for resolving problems and improving customer satisfaction. As a skilled communicator and negotiator, I strive to provide superior quality customer service. Through extensive knowledge of products and services, I use innovative practices to increase loyalty, retention, and revenue. Dedicated, well organized, highly communicative and detail-oriented I have proven to conceptualize, plan and manage successful business operations. Results-oriented professional with a diverse background in managing and customer service. Highly skilled in training, managing, coaching, and mentoring sales and customer service representatives. Communicate well with employees and customers at all levels in the organization.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Merchandiser
Frito Lay
, CA
02.2021 - Current
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Updated pricing and signage to complete product displays and educate customers.
- Stocked shelves to match planogram images and instructions.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Created and enforced detailed organization processes to increase quality and service standards.
Logistics Team Member
Target
11.2018 - 06.2020
- Maintained damaged goods records, backorder logs, and any applicable regulatory reporting
- Completed timely data entry of new orders, labeled containers and placed in accurate storage locations
- Printed tickets picked supplies and filled packages under tight deadlines
- Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule
- Develop an understanding of customers’ needs and take actions to ensure that such needs are met
- Collaborate with other departments as necessary to meet customer requirements, to take advantage of sales opportunities or, in the case of shortages, to minimize negative impacts on the business
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
Cashier
Target
04.2019 - 03.2020
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Requested official identification for Alcohol and Tobacco purchases and verified details, consistently meeting strict legal standards of underage sales
- Reviewed weekly sales circulars and monitored price changes
- Trained as a Sales Associate and provided back-up coverage to provide customers with optimal support
- Answered questions about store policies and concerns to support positive customer experiences.
Visual merchandiser assistant
Forever 21
04.2017 - 02.2019
- Obtain plans from managers and discuss their implementation with clients or supervisors
- Consult with advertising or sales staff to determine the type of merchandise to be featured for each display
- Maintain props and mannequins, inspecting them for imperfections and applying preservative coatings if necessary
- Instruct sales staff of coordination of clothing or counter displays
- Restructured company merchandising standards to increase customer traffic and product exposure.
Cashier
Forever 21
12.2016 - 03.2017
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Assisted customers with special services, account updates and promotional options
- Used cash registers and POS systems to request and record customer orders and compute bills
- Mentored new team members on POS system operation, customer service strategies and sales goals
Education
Bachelor of Science - Logistics And Supply Chain
California State University - Fullerton
Fullerton, CA 08.2018 - 05.2023
Associates - COLLEGE BUSINESS ADMINISTRATION
RIVERSIDE CITY
Riverside, CA 08.2016 - 06.2018
Skills
Proficient in Excel, PowerPoint, and Word
Timeline
Merchandiser
Frito Lay
02.2021 - Current
Cashier
Target
04.2019 - 03.2020
Logistics Team Member
Target
11.2018 - 06.2020
Bachelor of Science - Logistics And Supply Chain
California State University - Fullerton
08.2018 - 05.2023
Visual merchandiser assistant
Forever 21
04.2017 - 02.2019
Cashier
Forever 21
12.2016 - 03.2017
Associates - COLLEGE BUSINESS ADMINISTRATION
RIVERSIDE CITY
08.2016 - 06.2018
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