Leslie Vasquez
Mesa,AZ
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
9
9
years of professional experience
Work History
Conversation Analyst
Cresta AI
04.2021 - 11.2023
- Completed initial data mapping activities based on existing best practices and drove custom mapping process with primary customer project partners.
- Communicated network errors and issues to management with full transparency, sharing complex reports of network status and health for rapid resolution.
- Developed plans for automated information system integration from project inception to conclusion.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Coordinated issue escalation process through development and support departments when necessary for swift conflict resolution.
Verifier
Cresta AI
10.2019 - 04.2021
- Queried databases for information needed for report processing.
- Validated results and performed quality assurance to assess accuracy of data.
- Researched and adopted new technologies to add value to existing offerings.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
Administrative Clerk
Toyota Financial Services
07.2014 - 09.2019
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
Education
Bachelor of Arts - Political Science
Arizona State University
Tempe, AZ05.2017
Skills
- Report Preparation
- Workflow Analysis
- Data Modeling
- Presentation Development and Delivery
- Team Collaboration and Leadership
- Process Improvements
- Process Enhancement
Languages
Spanish
Native or Bilingual
Timeline
Conversation Analyst
Cresta AI
04.2021 - 11.2023
Verifier
Cresta AI
10.2019 - 04.2021
Administrative Clerk
Toyota Financial Services
07.2014 - 09.2019
Bachelor of Arts - Political Science
Arizona State University
Similar Profiles
Ruth ThomasRuth Thomas
HR Management Trainee at Cresta Botsalo & Cresta MahalapyeHR Management Trainee at Cresta Botsalo & Cresta Mahalapye
Craig BelcherCraig Belcher
Security Steward at Cresta SecuritySecurity Steward at Cresta Security
Maudy NdlovuMaudy Ndlovu
House Keeper at Cresta HotelHouse Keeper at Cresta Hotel
Alisi MafiAlisi Mafi
Teacher at Davis School DistrictTeacher at Davis School District
Bailey RasmussenBailey Rasmussen
Phlebotomy Supervisor at LabCorpPhlebotomy Supervisor at LabCorp