Leslie Vasquez
Los Angeles,CA
Summary
Seasoned Director of Customer Support with proven track record in managing large teams to deliver top-notch customer service. Demonstrated expertise in devising strategies to enhance customer satisfaction and loyalty. Highly skilled in leveraging data analytics to identify areas for improvement and implementing effective solutions. In previous roles, significant impact was made by reducing response times, improving first-call resolution rates, and fostering constructive relationships with key stakeholders.
Overview
8
8
years of professional experience
Work History
Director of Customer Support
The Now
Los Angeles, Los Angeles
10.2021 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided comprehensive support to customers via phone, email, and live chat, resolving queries efficiently.
- Established effective communication channels between departments to ensure seamless collaboration across teams.
Client Services Manager
Across the Ocean Advertising
Los Angeles
08.2019 - Current
- Create or maintain a database of customer accounts
- Disclose merchant information and terms and policies of transactions in online or offline materials
- Participate in online forums or conferences to stay abreast of online retailing trends, techniques, or security threats
- Promote products in online communities through web blog or discussion forum postings, email marketing programs, or online advertising
- Investigate products or markets to determine areas for opportunity or viability for merchandising specific products, using online or offline sources
- Develop or revise business plans for online business, emphasizing factors such as product line, pricing, inventory, or marketing strategy
- Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods
- Compose images of products, using video or still cameras, lighting equipment, props, or photo or video editing software.
Social Media Intern
The Now
Los Angeles, CA
10.2021 - 07.2023
- Reviewed analytics data regularly to identify areas of improvement in our campaigns.
- Monitored customer comments on various social media channels and responded in a timely manner.
- Participated in brainstorming sessions with other professionals to generate innovative ideas.
- Ensured compliance with company policies when publishing content online.
- Identified potential opportunities for collaborations between the company and other organizations.
- Coordinated with external vendors or agencies to produce high quality visuals or videos.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Tracked social media metrics to determine audience growth rate, volume and reach.
Hemodialysis Technician
Davita
Pasadena
10.2016 - 10.2021
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Interacted effectively with patients, families, staff, and other hospital department staff to deliver high level of customer service and teamwork
- Evaluated patients to identify and address wounds, behavioral concerns, and medically-relevant symptoms
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Organized and maintained general supply storage areas
- Responded to patient emergencies with immediate care and notified clinicians to provide education.
Education
High School Diploma -
Communication And Tech At Diego Rivera Learning Complex
Los Angeles, CA06-2015
Skills
- Team Leadership
- Excellent Written and Verbal Communication
- Positive Customer Engagement
- Strong Work Ethic
- Proficient in C/C
- Proficient in HTML/CSS
- Cross-functional team management
- Records Organization and Management
Languages
- Spanish
- English
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
HybridImportant To Me
Work-life balanceCareer advancementPersonal development programsHealthcare benefits401k matchPaid time offQuote
Try not to become a man of success. Rather become a man of value.
Albert Einstein
Software
C
Python
HTML
Javascript
Timeline
Director of Customer Support
The Now
10.2021 - Current
Social Media Intern
The Now
10.2021 - 07.2023
Client Services Manager
Across the Ocean Advertising
08.2019 - Current
Hemodialysis Technician
Davita
10.2016 - 10.2021
High School Diploma -
Communication And Tech At Diego Rivera Learning Complex