LESLIE VAZQUEZ
Aurora
Summary
Driven and detail-oriented cybersecurity professional with a foundational background in customer service and claims management, complemented by a strong academic focus in Cybersecurity and Defense. Demonstrates a keen analytical ability, strong problem-solving skills, and the capacity to manage sensitive information with discretion. Currently pursuing a CompTIA A+ and Network+ PC Technician certification and a Bachelor’s degree in Cybersecurity, with practical knowledge in risk management, crisis intervention, and data protection. Bilingual in English and Spanish, and skilled in fostering secure and compliant environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Disability Claims Specialist
MetLife Inc
07.2022 - Current
- Analyzed and managed claims with attention to detail, ensuring adherence to regulatory guidelines and protocols.
- Conducted thorough documentation reviews and handled confidential information with high sensitivity.
- Engaged in proactive communication with clients to resolve complex claims, applying strong problem-solving skills in high-pressure scenarios.
Behavioral Health Technician
The GEO Group, Abraxas Family Youth and Family Services
02.2020 - 05.2021
- Utilized crisis management and de-escalation techniques to maintain a secure environment for clients and staff.
- Documented patient observations and maintained compliance with confidentiality standards, demonstrating discretion and professionalism.
- Collaborated with healthcare teams to support patient well-being and address emergencies.
Assistant Manager
Food 4 Less Supermarket
08.2015 - 02.2020
- Coordinated team schedules to optimize workflow and ensure timely project completion.
- Assisted in developing training materials to enhance staff performance and knowledge retention.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
- Implemented quality control measures, enhancing product reliability and customer satisfaction.
Education
Certificate - CompTIA A+ And Network+ PC Technician
College of DuPage
Glen Ellyn, IL05-2026
Bachelor of Science - Cybersecurity and Defense
College of DuPage
Glen Ellyn, IL06.2027
Certificate - Media Communications
Full Sail University
Winter Park, FL06.2019
Skills
- Cybersecurity & IT Fundamentals: Knowledgeable in network security basics, threat analysis, and data privacy protocols
- Analytical & Problem-Solving: Proficient in analyzing complex information, identifying security gaps, and implementing data-driven decisions
- Technical Proficiency: Skilled in Microsoft Excel, Word, and computer systems management
- Communication & Documentation: Strong written and verbal communication skills; adept at creating clear documentation and reports
- Risk & Crisis Management: Hands-on experience in crisis resolution, critical thinking under pressure, and collaborative problem-solving
- Self-motivation and initiative
Certification
- In Progress: CompTIA A+ and Network+ PC Technician Certification (Target Completion: 2026)
- Completed: Crisis Management Certification
LANGUAGE
English: Native
Spanish: Native
Timeline
Disability Claims Specialist
MetLife Inc
07.2022 - Current
Behavioral Health Technician
The GEO Group, Abraxas Family Youth and Family Services
02.2020 - 05.2021
Assistant Manager
Food 4 Less Supermarket
08.2015 - 02.2020
Bachelor of Science - Cybersecurity and Defense
College of DuPage
Certificate - Media Communications
Full Sail University
Certificate - CompTIA A+ And Network+ PC Technician
College of DuPage