Leslie Vega
Houston,TX
Summary
I demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. I am eager to contribute to team success and further develop my professional skills. By bringing a positive attitude and a commitment to continue learning & growing.
Overview
7
7
years of professional experience
Work History
Bi Lingual Clinic Coordinator
The Texas Hearing Institute
06.2023 - Current
- Managed office logistics by scheduling appointments, maintaining up to date files and collecting payments
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Trained new personnel regarding company operations, policies and services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with medical coding and billing tasks.
- Generated reports and tracked data to monitor operational priorities
- Served as a medical Interpreter at appointments for Non-English speaking patients
Bi Lingual Customer Service Representative
Primary Arms
08.2022 - 05.2023
- Responded to a high volume of customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies & procedures.
- Investigated and resolved customer inquiries & complaints quickly.
- Adhered to company policies and scripts to consistently achieve call-time & quality standards.
Hotel Supervisor
Studio 6 Hotel
02.2019 - 08.2022
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Managed day to day operations of the hotel by scheduling staff and overseeing budgets for repairs etc.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Collected room deposits, fees, and payments.
- Oversaw calendar to schedule reservations and monitor cancellations.
- Monitored security cameras to maintain safety and security of guests and hotel.
Education
High School Diploma -
South Houston High School
Houston,TXSkills
- Interpretation support- SPANISH
- Conflict resolution
- Strong interpersonal skills
Languages
English
Spanish
Timeline
Bi Lingual Clinic Coordinator
The Texas Hearing Institute
06.2023 - Current
Bi Lingual Customer Service Representative
Primary Arms
08.2022 - 05.2023
Hotel Supervisor
Studio 6 Hotel
02.2019 - 08.2022
High School Diploma -
South Houston High School