Leslie Vega Lopez
Cotati,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Home Care Scheduler
WelbeHealth
03.2022 - Current
- Enhanced patient care by developing and implementing customized home care plans for each individual.
- Collaborated with healthcare providers to effectively coordinate services for optimal patient outcomes.
- Supported family members in understanding their loved one''s needs and providing necessary resources.
- Managed cases efficiently, ensuring proper documentation and timely communication with all parties involved.
- Exceeded performance standards consistently by managing caseloads efficiently while maintaining exceptional levels of care quality for all clients served.
- Assisted with end-of-life care.
Scheduler
Behavior Frontiers, LLC.
07.2021 - 03.2022
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Streamlined project timelines through close collaboration with cross-functional teams and stakeholders.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Developed customized reports to provide insight into key performance metrics related to scheduling effectiveness, timeliness, and resource utilization.
- Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Communicated with management to provide feedback on value and productiveness of appointment setting process.
Behavior Technician
Autism Spectrum Therapies
02.2021 - 07.2021
- Enhanced client progress by implementing individualized behavior intervention plans.
- Collaborated with multidisciplinary teams to develop comprehensive treatment strategies for clients.
- Improved client communication skills through the use of evidence-based practices and techniques.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Supported families in understanding and managing challenging behaviors, promoting consistency across environments.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Worked as part of collaborative team to address changing needs of children and families.
- Collaborated with other professionals to develop and modify individualized treatment plans.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
Cashier
Whole Foods Market Inc
08.2018 - 07.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
Intern
Harbor Interfaith Services
01.2020 - 03.2020
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Interacted with customers by phone, email, or in-person to provide information.
- Gathered, organized and input information into digital database.
Intern
Harbor Regional Center
08.2019 - 12.2019
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
Education
Bachelor of Arts - Human Services
California State University - Dominguez Hills
Carson, CA12.2020
High School Diploma -
Roseland University Prep
Santa Rosa, CA06.2016
Skills
- Treatment Documentation
- Patient and Caregiver Education
- Customer Experience
- Routine Inspections
- Patient and Family Liaison
- Customer Inquiries
- Proper Staffing
- Case Notes
- New Hire Training
- Patient Intakes
- Special Needs Care
- Delivery Schedules
Languages
Spanish
Native or Bilingual
Timeline
Home Care Scheduler
WelbeHealth
03.2022 - Current
Scheduler
Behavior Frontiers, LLC.
07.2021 - 03.2022
Behavior Technician
Autism Spectrum Therapies
02.2021 - 07.2021
Intern
Harbor Interfaith Services
01.2020 - 03.2020
Intern
Harbor Regional Center
08.2019 - 12.2019
Cashier
Whole Foods Market Inc
08.2018 - 07.2021
Bachelor of Arts - Human Services
California State University - Dominguez Hills
High School Diploma -
Roseland University Prep