Leslie Veloz
Frederick,CO
Summary
Resourceful and personable Service Coordinator with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment. Team-oriented professional willing to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Bilingual Service Coordinator
NORTH METRO COMMUNITY SERVICES
07.2021 - Current
- Plan and coordinate delivery of services to families in Early Intervention
- Create family service plans to fit family's needs
- Meet with therapist and families regularly to assess progress in program
- Assist in training and support to new staff
- Served as primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Care Manager
Salud Family Health Centers
12.2020 - Current
- Develop and maintain care plans to help patient achieve health related goals
- Assess patient for needs
- Collaborate with behavioral, medical and dental providers in clinical setting
- Maintain up to date medical records of visits and patient encounters.
Client Services Administrator
Autism Learning Partners
12.2018 - Current
- Maintained detailed administrative processes to improve accuracy and efficiency
- Maintained up-to-date knowledge of company policies
- Developed highly empathetic client relationships and earned reputation for exceeding forecasted goals
- Created databases and spreadsheets to improve record management and reporting accuracy
- Served as regional team's only bilingual Spanish/English client services representative
- Guaranteed positive client experiences and resolved all client complaints.
Tax Preparer (Seasonal)
Jackson Hewitt
02.2023 - 04.2023
- Prepare and complete accurate tax returns
- Uncover potential deductions and credits
- Provide future tax planning to clients.
Registered Behavior Technician
Autism Learning Partners
12.2018 - 09.2020
- Structured one-on-one instruction for children with Autism and other developmental disabilities in their home, school and/ or community settings
- Participate in team meetings with a BCBA, parents and other team members
- Implemented educational programs and behavior interventions as designed by a Behavior Analyst Supervisor
- Maintained accurate and complete medical records of each session
- Implemented behavioral programs in both English and Spanish.
Education
Bachelor in Neuroscience -
University of Colorado at Boulder
Boulder, CO01.2018
Bachelor in Psychology -
University of Colorado at Boulder
Boulder, CO01.2018
Skills
- Bilingual: Spanish/English
- Efficient worker
- Strong communication skills
- Fast learner
- Team player with positive attitude
- Strong work ethic
- Dependable
- Fast thinker
- Time management
- Team Leadership
Timeline
Tax Preparer (Seasonal)
Jackson Hewitt
02.2023 - 04.2023
Bilingual Service Coordinator
NORTH METRO COMMUNITY SERVICES
07.2021 - Current
Care Manager
Salud Family Health Centers
12.2020 - Current
Client Services Administrator
Autism Learning Partners
12.2018 - Current
Registered Behavior Technician
Autism Learning Partners
12.2018 - 09.2020
Bachelor in Neuroscience -
University of Colorado at Boulder
Bachelor in Psychology -
University of Colorado at Boulder
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