Leslie Villalta
Killeen
Summary
Bilingual customer service professional with 12 years of experience in customer relations. Expertise in office administration, resource management, and conflict resolution. Demonstrated ability to rapidly learn and adapt to new technologies and software.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Associate
Home Depot
Killeen
01.2025 - Current
- Assisted customers in locating products and delivering accurate product information.
- Operated cash register to process customer transactions efficiently.
- Collaborated with team members to meet daily operational objectives.
- Engaged each customer positively, offering professional support for sales and service needs.
Administrative Clerk
Fox Injury Law
04.2023 - 01.2024
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Assisted in drafting correspondence including letters, emails, memos, pleadings, motions, contracts which streamlined communication efforts.
- Updated firm's database with new information for client records and financial documents.
- Improved case management efficiency by organizing and maintaining legal documents in a comprehensive filing system.
Service Advisor
All Automotive
07.2022 - 03.2023
- Assess customer needs to determine best course of action
- Write up work orders
- Keep customers abreast of status changes
- Service advisor trainer for multiple locations.
Service Advisor
Courtesy Dodge/Jeep/Ram
10.2020 - 07.2022
- Assessed customer needs to identify optimal solutions.
- Generated work orders for efficient service processing.
- Updated customers on status changes to maintain engagement.
- Managed and reconciled financial transactions accurately.
Shift Leader
Starbucks
North Hollywood
02.2015 - 08.2020
- Educated customers on unique coffee products to enhance sales experience.
- Trained and mentored new baristas in effective customer service techniques.
- Led team meetings to communicate objectives and foster collaboration.
- Prepared coffee beverages using grinding and brewing equipment for optimal quality.
- Managed inventory control to maintain adequate stock levels.
Education
Associate of Science - Communications
Los Angeles Mission College
Sylmar, CA05-2017
Skills
- Multi-tasking
- Attention to detail
- Organization
- Prioritization
- Microsoft Office
- Identifying process improvements
- Communication
- Adobe Acrobat
Languages
- English
- Spanish
Certification
Forklift Operator
Timeline
Store Associate
Home Depot
01.2025 - Current
Administrative Clerk
Fox Injury Law
04.2023 - 01.2024
Service Advisor
All Automotive
07.2022 - 03.2023
Service Advisor
Courtesy Dodge/Jeep/Ram
10.2020 - 07.2022
Shift Leader
Starbucks
02.2015 - 08.2020
Associate of Science - Communications
Los Angeles Mission College