Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hobbies
Hobbies
Generic

Leslie Villatoro

Burbank,CA

Summary

Bilingual, Student at Glendale City College with strong communicative and writing skills. Trained and experienced in manual labor and in resolving customer complaints as well as promoting conflict resolution. Multi-tasking candidate that is well-known for creating positive workplace culture and high-performing teams. Organized and dependable candidate successful at multitasking multiple priorities with a positive attitude which naturally gives a willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Tutor

TutorMe
Los Angeles, CA
02.2024 - Current
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Paid attention to detail while completing assignments.
  • Excellent communication skills, both verbal and written.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
  • Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
  • Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.

Office Administrator

LG Authorized Service Center MGR Appliance
01.2023 - 09.2023
  • Answered multi-line phone system, routing calls, e-mails, and texts while delivering messages to staff and greeting customers.
  • Maintained and organized digital files
  • Reported information to administrators and manager in a fast paced environment to have transparent communication
  • Streamlined office processes by implementing efficient organizational systems and digital tools.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Contributed to customer satisfaction by addressing inquiries promptly and providing exceptional service.

In Store Grocery Shopper (Pick Up)

Kroger- E Commerce
01.2022 - 11.2022
  • Processed coupons, payments, and delivered orders to cars when customers arrived at the store for pick up
  • Helped Grocery Shoppers by offering assistance during high-traffic periods or challenging situations.
  • Learned to perform task management
  • Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
  • Streamlined the shopping process for improved order completion times and increased daily productivity.
  • Managed inventory control by tracking purchased items and reporting discrepancies to store management.
  • Prioritized order processing based on urgency, optimizing workflow to accommodate same-hour deliveries.
  • Collaborated with teams to locate grocery items quickly in a fast paced environment

Volunteer Work, ACES Supervisor

Walt Disney Elementary School
01.2018 - 05.2019
  • Increased student satisfaction by addressing concerns and resolving conflicts in a timely manner.
  • Promoted a safe learning environment by enforcing school policies and addressing disciplinary issues effectively.
  • Oversaw facility maintenance projects, ensuring a clean, safe environment conducive to learning was maintained at all times.

Youth Service Worker Internship, Kennel Attendant

City Of Burbank, CREST Program
06.2017 - 08.2017
  • Improved animal care by consistently monitoring their health and behavior, promptly reporting any concerns to veterinarians.
  • Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
  • Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
  • Assisted in administrative duties such as record keeping, appointment scheduling, and inventory management for efficient kennel operations.
  • Fostered an inclusive environment among staff members by actively participating in team meetings, sharing ideas, and offering constructive feedback.
  • Training sessions for CREST includes mandatory meetings that included workshops on time management, public speaking, and interpersonal skills in the workforce

Education

Some College (No Degree) - Elementary School Teaching (in Progress)

Glendale City College
Glendale, CA
02.2025

Skills

  • File Maintenance
  • Customer Engagement
  • Spreadsheet Development
  • Conflict resolution
  • Database Management
  • Cash Handling
  • Sales Expertise
  • Telephone Etiquette
  • Schedule and Calendar Management
  • Time Management
  • Team Collaboration
  • Scheduling

Languages

Spanish
Native or Bilingual

Timeline

Tutor

TutorMe
02.2024 - Current

Office Administrator

LG Authorized Service Center MGR Appliance
01.2023 - 09.2023

In Store Grocery Shopper (Pick Up)

Kroger- E Commerce
01.2022 - 11.2022

Volunteer Work, ACES Supervisor

Walt Disney Elementary School
01.2018 - 05.2019

Youth Service Worker Internship, Kennel Attendant

City Of Burbank, CREST Program
06.2017 - 08.2017

Some College (No Degree) - Elementary School Teaching (in Progress)

Glendale City College

Hobbies

I really enjoy focusing on any form of creative expressions that adds value to my life like reading, learning new languages, journaling, and painting! My hobbies have always been a mindful outlet that expresses my imagination in a passionate manner which reflects discipline, personal growth, and productivity. I've also been trying to spend more time in nature by traveling to scenic places and going on hikes that have also become an important part of a more mindful daily routine.

Hobbies

I really enjoy focusing on any form of creative expressions that adds value to my life like reading, learning new languages, journaling, and painting! My hobbies have always been a mindful outlet that expresses my imagination in a passionate manner which reflects discipline, personal growth, and productivity. I've also been trying to spend more time in nature by traveling to scenic places and going on hikes that have also become an important part of a more mindful daily routine.

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Leslie Villatoro