Leslie Villicana
Hoquiam
Summary
Adept at enhancing operational efficiency and employee satisfaction, my tenure at Summit Pacific Medical Center showcased my ability to streamline health information processes and improve data accuracy. Fluent in Spanish, I excel in staff coordination and possess strong organizational skills, significantly contributing to team success and client relationship strengthening.
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Staffing Coordinator
Cross Country Healthcare
01.2022 - 11.2024
- Tracked candidate progress through hiring stages to ensure timely follow-ups with applicants.
- Conducted preliminary interviews to assess candidate fit for specific roles.
- Ensured timely responses to employee requests for time-off or schedule changes to promote goodwill.
- Followed established guidelines during recruitment to maintain policy compliance.
- Verified payroll, vacation and sick time hours to support accounting processes.
Health Information Management Clerk
Summit Pacific Medical Center
03.2021 - 12.2021
- Improved patient data accuracy by thoroughly reviewing and validating medical records.
- Identified potential areas for process improvement through meticulous analysis of internal workflows and making recommendations based on findings.
- Enhanced the efficiency of health information management processes by streamlining filing systems and implementing digital solutions.
- Improved departmental organization by creating clear policies and procedures manuals for staff reference and training purposes.
Covid Response Assistant
Summit Pacific Medical Center
01.2021 - 03.2021
- Organized office supplies and resources, minimizing delays in project execution.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Provided administrative support to executives for optimizing workflow and productivity.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Bank Teller
1st Security Bank of Washington
05.2019 - 02.2020
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
Education
High School Diploma -
Chula Vista Adult School
Chula Vista, CASkills
- Spanish Speaking
- Cash Handling
- Staff scheduling
- New hire onboarding
- Strong organization
- Staff coordination
Certification
CPR
Timeline
Staffing Coordinator
Cross Country Healthcare
01.2022 - 11.2024
Health Information Management Clerk
Summit Pacific Medical Center
03.2021 - 12.2021
Covid Response Assistant
Summit Pacific Medical Center
01.2021 - 03.2021
Bank Teller
1st Security Bank of Washington
05.2019 - 02.2020
CPR
High School Diploma -
Chula Vista Adult School
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