Leslie Wagner
Englewood,CO
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
30
30
years of professional experience
Work History
Sales Floor Associate
Skaggs Pubilic Safety Uniforms &Equipment
11.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Processed payments and provided receipts to establish proof of transaction.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
Head Bartender
Full House Bar and Grill
10.2020 - 09.2023
- Assigned bartenders to specific tasks and duties throughout the shift
- Organized bar staff scheduling, including vacation time requests and sick days
- Trained new bartenders on proper techniques for mixing drinks and pouring beers
- Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons
- Provided excellent customer service by attending to guests' needs promptly and courteously
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
Certified Nursing Assistant
Suncrest Hospice
09.2014 - 06.2017
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff
- Assisted with ambulation of patients utilizing appropriate equipment safely
- Took temperature readings orally or rectally as instructed by the RN or MD
- Provided emotional support to family members regarding end-of-life decisions
- Provided comfort measures such as back rubs and positioning pillows for added comfort
- Assisted patients with activities of daily living such as bathing, grooming, and dressing
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output
- Reported changes in patient condition to registered nurse or physician
- Transported patients to treatment units, using wheelchair or stretcher.
Certified Nursing Assistant
Amazing Care Home Health Services
08.2011 - 12.2014
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores
- Observed patients for any changes in their physical or mental condition
- Served meals to patients in their rooms and assisted with feeding when needed.
Education
Associate of Arts - Certified Nurses Aide
St Lukes Ministry
Denver, CO08.2011
Associate of Arts - Massage Therapy
Colorado School of Healing Arts
Denver, CO08.2008
Skills
- Cash Handling
- Food Running
- Beverage Preparation
- Courteous
- Outgoing Personality
- Outstanding Customer Service
- Cash and Credit Transactions
- Anticipating Guest Needs
- Organizational Ability
- Point of Sale Systems
- Handling Difficult Customers
- Staff Management
- Proficient in Mixology
- Cash Register Operation
- Electronic Charting
- Medical Terminology Knowledge
- Patient-Focused Care
- Care Plan Implementation
- Direct Patient Care
- Patient Relations
- Collecting Vital Signs
- Customer Service
- POS System Operation
- Friendly and Helpful
- Honest and Dependable
- Relationship Building
- Dressing Room Assistance
- Payment Processing
- Computer Proficiency and Microsoft Office
Timeline
Sales Floor Associate
Skaggs Pubilic Safety Uniforms &Equipment
11.2023 - Current
Head Bartender
Full House Bar and Grill
10.2020 - 09.2023
Certified Nursing Assistant
Suncrest Hospice
09.2014 - 06.2017
Certified Nursing Assistant
Amazing Care Home Health Services
08.2011 - 12.2014
Associate of Arts - Certified Nurses Aide
St Lukes Ministry
Associate of Arts - Massage Therapy
Colorado School of Healing Arts