Leslie Ward
Vinton,VA
Summary
Professional with strong background in managing a team, ready to contribute effectively to team success. Skilled in managing schedules, coordinating meetings, ensuring proper training and handling communications with precision. Known for adaptability, reliability, and results-driven approach. Consistently ensures smooth office operations, effective communication, up to date training and fosters collaborative work environment.
Overview
19
19
years of professional experience
Work History
Health Administrative Associate
Carilion Clinic
11.2024 - Current
- Patient Registration for appointments; Greeting patients, verifying their demographic and insurance information for their appointment when they check-in.
- Insurance; Processing insurance by sending it to the company for verification. Verifying correct information with the patient for correct billing. Collecting co-pays and payments from patients; as well as helping them understand their financial responsibility for their appointment. Offering payment plans and financial assistance forms when necessary.
- Paperwork; Coding paperwork correctly for scanning into patient's chart.
- Scheduling; Scheduling appointment's for patients to follow up with their doctors and schedule annual wellness visits.
- Customer service; Helping the patient with questions and issues as they arise.
Team Lead
Walmart
09.2012 - Current
- Supervised and managed daily activities by overseeing operations, leading department meetings, delegating tasks, and providing guidance and support to team associates.
- Trained and developed staff on procedures, coached associates on performance and provided feedback.
- Managed onboarding and ulearns were complete in a timely manner to ensure proper knowledge.
- Addressed and resolved customer complaints and requests ; as well as providing excellent customer service.
- Motivated team providing a positive work environment to achieve department goals and company values.
- Ensured operational efficiency by monitoring and prioritizing tasks to ensure efficient execution and completion of departmental and/or store goals.
- Managed inventory flow by ensuring stock was filled and available, well organized, and following company guidelines on operations to ensure accuracy.
- Coordinated scheduling to meet staffing needs and have coverage.
- Managed schedules, accepted time off requests and found coverage for short shifts. As well as maintaining attendance and LOA's.
Coordinator
TJ Maxx
08.2006 - 09.2012
- Oversee store operations, manage merchandise flow from truck to floor, ensure positive customer experience through customer service.
- Training new associates.
- Work with management to complete projects.
- Maintain inventory and shrink through stock, customer service and claims.
- Lead front-end operations including schedules, cashers, overrides, running register, and cash office.
- Drive loyalty programs.
Education
Social Science in Education - Elementary School Teaching
Virginia Western Community College
Roanoke, VASkills
- Office procedures
- Medical insurance
- Scheduling appointments
- Maintaining records
- Strategic planning
- Project management
- Technical support
- Confidentiality
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Effective communication
- Task prioritization
- Self motivation
- Professionalism
- Schedule management
Timeline
Health Administrative Associate
Carilion Clinic
11.2024 - Current
Team Lead
Walmart
09.2012 - Current
Coordinator
TJ Maxx
08.2006 - 09.2012
Social Science in Education - Elementary School Teaching
Virginia Western Community College