Summary
Overview
Work History
Education
Skills
Relevant Experiences
Timeline
background-images

LESLIE WARREN

Chicago,IL

Summary

Experienced with patient care support and effective communication. Utilizes organizational skills and attention to detail to ensure smooth healthcare operations. Knowledge of healthcare procedures and patient relationship management.

Overview

19
19
years of professional experience

Work History

Patient Care Representative

Pcc Community Wellness
07.2023 - Current
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
  • Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
  • Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
  • Scheduled approximately [Number] patients per week and made reminder calls.
  • Verified patient insurance eligibility and entered patient information into system.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Delivered excellent patient experiences and direct care.

Assistant Manager

K-Mart
08.2015 - 09.2016
  • Provide leadership including expectations and holding the team and self accountable for results
  • Scheduling requirement, weekley exception(has to be approved by manager)
  • Manages performance of individuals and team, measure appropriate performance reports/scorecards

Sales Associate

Kids Footlocker
07.2006 - 06.2016
  • Implemented customer service skills by working with patrons and meeting their specific needs
  • Served as cashier and was responsible for all of the duties that pertained to managing the register, such as processing orders, returns, helping clients, etc.
  • Utilized communication skills and answered questions about company policies, merchandise and services
  • Arranged store displays
  • Organized inventory and stocked items
  • Assisted with shipping products to clients

Education

High School Diploma -

Westinghouse Career Academy
01.2006

Skills

  • Medical terminology
  • Volunteer at Bethel New Life clinic
  • Maintain file keeping
  • Customer Service
  • Answering phones
  • Organizational skills
  • Multitasking
  • Patient-focused care
  • Verbal and written communication
  • Patient confidentiality
  • Claims processing
  • Relationship building
  • Patient chart maintenance
  • Patient scheduling
  • Patient registration
  • Insurance verification
  • Goal setting
  • Patient information verification

Relevant Experiences

  • Small Wonders Daycare
  • Assist in managing all aspects of the daycare for children from six months to thirteen years old
  • Ensure safety and wellbeing of youth, such as monitoring, feeding, planning activities, etc.
  • Co-manage office work, including filing, processing applications, and meal planning

Timeline

Patient Care Representative

Pcc Community Wellness
07.2023 - Current

Assistant Manager

K-Mart
08.2015 - 09.2016

Sales Associate

Kids Footlocker
07.2006 - 06.2016

High School Diploma -

Westinghouse Career Academy

Similar Profiles

CREATE PROFILE
LESLIE WARREN