LESLIE WELCH

• Supervises team of 10-15 personnel and subcontractors, overseeing records, performance and quality assurance. Supervises life coach team and oversees CRED daily program operations and functioning.
• Provide ongoing direction and leadership for program operations.
• Create program schedules in compliance with program goals and objectives
• Work closely with vendor to ensure quality assurance of facilitated content being delivered
• Monitors entering and accuracy of participant data entered in Salesforce
• Collects, review and submit weekly, quarterly and annual reports and information requested by Hub Director.
• Submit weekly, quarterly and annual life coach and participant reports to Hub Director as required.
• Track accuracy and completion of Life Coaches Salesforce documentation for projects/participants.
• Supervise Lead Life Coaches monitoring of one-on-one, weekly life coaching sessions.
• Ensure assessments initiated by Life Coaches are completed and goals and action steps are aligned to help remove participant barriers.
• Assess program risks and issues and explore solutions to mitigate risks.
• Attend meetings and prepare necessary presentation materials.
• Ensure project and program deadlines are met.
• Coach team members on productivity strategies to accomplish challenging goals.
• Maintained tight production timetables and quality standards to program participants exceptional workshop offerings.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
• Entered data in Salesforce system and supervise database entry.
• Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
• Reserved classrooms and meeting rooms across hub for program activities.

• Performs activities resulting in development of opportunities for employment of agency clients, with 70% placement rate.
• Initiated and maintained relationships with over 500 employment sources, businesses, industry representatives, and job placement agencies, by cold calling, public presentations, and networking.
• Document all employer contacts and maintain employer files.
• Complete work-site agreements and analysis as necessary.
• Collect employer employment data and opportunities, including specifics of job openings, requirements, compensation ranges, and benefits to share with clients; maintain up-to-date job bank.
• Maintain current knowledge for job sourcing, such as job fairs, use of internet for job boards and company research, and employment-related events
• Research and report local employment trends and specific employment opportunities to staff and clients
• Co-lead job club groups for clients (teaching employment preparation skills.)

• Coordinated giving by Board of Directors, individuals, and other contributors
• Oversaw coordination, distribution, and acknowledgement of Annual Fund and Spring Appeal, as well as other print and digital campaigns.
• Assisted in planning, preparation, and execution of solicitations and donor meetings.
• Developed and executed communications plan for individual donors.
• Developed welcome brochure for new donors.
• Managed and updated agency’s social media sites.
• Worked with program staff to develop content for videos and blogs for website.
• Managed all email marketing correspondence.
• Researched, identified, and pursued sources of new funding from individual prospects.
• Develop tracking system to complete “next steps” and ongoing engagement with prospects and donors in timely manner
• Provided meeting and research support to Executive Director and Board, including identifying and researching new prospects, analyzing their giving history and developing cultivation strategies
• Planned and executed two annual special events with eye towards maximizing revenue and exposure
• Onboarded members of development committee(s) and new board members to support fundraising efforts and events.
• Maintained development calendar and update staff, Development Committee, and Board on deadlines.
• Served as Board’s administrative secretary, coordinating and taking notes of various meetings.
• Prepared proposals, interim reports, and final reports for funders and for internal uses.
• Performed accurate tracking of prospects and donors to ensure appropriate cultivation, solicitation, negotiation, and stewardship.
• Managed agency’s fundraising database of over $1,000,000.

• Coordinates and implements assigned care plan activities and monitors care plan progress
• Monitoring, evaluation and documentation of care for case load of 50+ members
• Helps members actively and knowledgeably participate with their provider in healthcare decision-making
• Identifies and escalates quality of care issues through established channels
• Use case management and quality management processes in compliance with regulatory and accreditation guidelines and Aetna’s policies and procedures
• Evaluate members using care management tools and information data/review to conduct comprehensive evaluation of referred members’ needs/eligibility
• Recommends approaches to case resolution and/or meeting needs by evaluating member’s benefit plan and available internal and external programs/services
• Use motivational interviewing to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health
• Provide coaching, information and support to empower members to make ongoing independent medical and/or healthy lifestyle choices.

• Completed appropriate forms and radio announcements for police department's 911 emergency and non-emergency calls.
• Performed background checks using Alliance and LEADS system to support work of police personnel during traffic stops and house calls.
• Determine significance of call and assign appropriate resources to call location.
• Collaborate with various city departments, like fire and emergency medical responders to monitor and control police response of officers.
• Operate Computer Aided Dispatch System (CADS) and other computer terminals.

• Provided client-specific case management services, including crisis intervention, stress management and life skills development
• Performed client intake and assessment
• Conducted case management services in support of trauma impacted individuals
• Supported participants in achieving their high school diplomas or GED’s, and helping them gain employable skills in various work experiences
• Facilitated life skills education workshops
• Coordinated services with community healthcare and social service providers, based upon client’s needs for housing, social service benefits education and mental/physical health referrals
• Managed case load of 40 individuals with 80% retention rate.
• Increased referral rates by providing excellent service and building meaningful relationships with employers and job seekers.
• Developed positive relationships with employer partners to foster communication and encourage involvement for young job seeker growth.

Secured funding for Chicago Area Project's special project initiatives.

• Strategized fundraising initiatives for Chicago Area Project's special projects and presents new funding opportunities to CAP’s Board of Directors
• Researched new funding opportunities and their alignment with CAP's missions and goals
• Spearheaded direct mail solicitation campaign and Combined Federal Campaign
• Responded to targeted funding opportunities and commissioned writers to respond to various funders in accordance with Chicago Area Project's mission and values.
• Created Chicago Area Project’s Resource Development Center - clearinghouse for funding initiatives.
• Created streamlined, transparent, agency-wide approach to fundraising.
• Prepared grant proposals under tight deadlines.
• Processed contributions and sent out acknowledgments,
• Developed surveys to identify training needs based on projected production processes and changes.

• Liaised between employment sites and made appropriate employment placements, matching youth and skill sets with new and existing employment sites
• Audited timesheets, distributed payroll and issued supportive services to employed youth
• Managed case load of 30-45 at-risk youth for an 82% 30-day retention rate
• Trained new staff about program and best practices to ensure program quality
• Recruited new employers sensitive to youth employment.
• Scheduled staff and volunteers to cover all necessary duties during planned events.
• Coordinated site investigations, documented issues and escalated to executive teams.
• Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
• Learned new skills and applied to daily tasks to improve efficiency and productivity,
• Participated in team-building activities to enhance working relationships.
• Carried out day-to-day duties accurately and efficiently.
• Created plans and communicated deadlines to complete projects on time.

• Provide consultation and guidance to senior management and program staff of the program policies, procedures, programs and application of funder requirements
• Advised agency personnel on best practices for multiple programs
• Performed program quality assurance checks and produced reports for funders
• Trained program participants to complete various program functions in adherence to funding guidelines
• Created an operations manual.
• Evaluated current processes to develop improvement plans.
• Produced detailed and relevant reports for use in making business decisions.
• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
• Reviewed internal systems and organized training plans to address areas in need of improvement.
• Reviewed internal systems and organized training plans to address areas in need of improvement.
• Helped leaders understand how to effectively manage change.
• Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
• Restructured procedures through coordination with compliance director to create and execute projects.
• Exceeded goals through effective task prioritization and great work ethic.

• Accomplished multiple tasks within established timeframes.
• Onboarded youth job seekers with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Evaluated youth job seeker's strengths and assigned worksite employment opportunities based upon experience and training.
• Developed and maintained relationships with employers.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Prepared and recommended long-range plans for development of department personnel.
• Established and maintained satellite office for youth job seekers.
• Led projects and analyzed data to identify opportunities for improvement
• Onboarded new temps by entering employee information into systems
• Actively listened to employers, handled concerns quickly and escalated major issues to Executive Director.

• Liaised between Agency (CAP) and state agency (IDCFS) about program activities, program participants and services provided
• Managed, supervised and controlled execution of contracts totaling over $1,000,000.
• Managed 12+ full-time and contractual staff.
• Met regularly with Department Deputy Directors and Regional Directors to ensure adherence to Department’s guidelines and policies
• Contract increases, each year greater than $250,000 per year
• Planned and executed series of Regional Youth Roundups in hosted at colleges/universities in Chicago, Carbondale, Champaign and DuPage County, planned by youth in care and service providers to educate about opportunities available through DCFS for wards of state
• Trained 60+ youth in care of state to be board members and youth advocates resulting in statewide Sibling Bill of Rights and Sibling Rights Task Force.
• Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
• Supported timely and complete billing by documenting milestones and submitting accurate invoicing paperwork.
• Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
• Onboarded and trained new staff to keep team efficient and prepare team members to effectively handle demands of simultaneous and large-scale contracts.
• Arranged service delivery to both active contracts by overseeing workers, coordinating resources and setting schedules.
• Arranged service delivery to 2 active contracts by overseeing workers, coordinating resources and setting schedules.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Participated in team-building activities to enhance working relationships
• Developed team communications and information for meetings
• Prepared variety of different written communications, reports and documents
• Demonstrated respect, friendliness and willingness to help wherever needed
• Actively listened to youth board members and DCFS staff, handled concerns quickly and escalated major issues to supervisor.

• Supervised staff of 15 personnel by implementing DCFS policies, protocols, work rules and disciplinary action for individuals.
• Coordinated this advocacy, leadership program for wards of the State.
• Trained youth to become advocates as youth board members, identifying improvement opportunities, and making recommendations to DCFS Administrative leadership about systems and procedures affecting youth in care of the State of Illinois.
• Trained youth to be board members, compile reports, plan strategically and be youth advocates
• Established Regional Youth Advisory Boards feeding into the Statewide Youth Advisory Board.
• Oversaw and implemented first of its kind graduation celebrations under the Division of Education and Transition Services.
• Maintained master statewide schedule and set up statewide travel and accomodations for members attending monthly meetings.
• Coached youth advisory board members through day-to-day board functions and complex problems.
• Gathered and organized materials to support operations.
• Devised and implemented improvements to reporting procedures.
• Interpreted management directives to define and document administrative staff processes.

• Coordinated outreach activities related to Youth As Resources (YAR).
• Conducted workshops about youth/adult partnerships and grant-writing.
• Created Requests for Proposals and grant application packets.
• Taught rudiments of being board members, functions of boards and types of boards,
• Created procedural manual for basic program administration and oversight
• Planned and executed annual Youth Summit conference for youth and adults about matters affecting youth in Chicago’s communities.
• Improved success of program by making proactive adjustments to operations.
• Developed YAR program from ground up, laying out framework and defining roles.
• Provided ongoing direction and leadership for program operations.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
• Orchestrated smooth and efficient program development by collaborating cross-functionally across CAP's departments and affiliate network.
• Met with project stakeholders on regular basis to assess progress and make adjustments.
• Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.