Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
Generic
Leslie Willard

Leslie Willard

Falls Church,VA

Summary

Highly adaptable entry-level assistant with a strong ability to thrive in fast-paced office environments. Demonstrated success in maintaining attention to detail and delivering results under pressure. Seeking an opportunity at your company to develop expertise, enhance office efficiency, and expand knowledge in the field.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cultural Exchange Participant

Au Pair in America
02.2020 - 02.2022
  • Immersed in American culture, enhancing cross-cultural communication skill and cultural understanding.
  • Achieved intermediate in English through daily interactions and formal language studies.
  • Managed schedules and activities for children? Demonstrating strong organizational and time management skills.
  • Addressed and resolved various challenges independently, demonstrating problem-solving skills.

Administrative Intern

TECNA PERU SAC
02.2018 - 12.2018
  • Structure the organizational process of the company based on the level of hierarchy and areas of the company
  • Formulate short, medium and long term action plans
  • Develop strategic diagnoses or organizations according to the needs of the company that point to the consequences of the real market
  • Propose reforms to methods, systems and procedures in all areas of the organization
  • Use new information and communication tools (TICS) to improve processes
  • Support to Administrative and Commercial Management
  • Preparation of reports and reports

Administrative Assistant-Receptionist

TECNA PERU SAC
09.2017 - 01.2018
  • Provided administrative support services to15+staff members daily
  • Created new files and deleted old files for staff members
  • Drafted15+ emails daily for staff in different areas of the company about policies, events, training and required needed
  • Communicated with15+ staff members to schedule meetings and assist them as needed
  • Organized and streamlined report filing system to save the office5+hours a month
  • Assisted on average40 customers in person and via telephone daily
  • Answered an average of35 calls per day by addressing customer inquiries, solving problems, and providing new product information
  • Directed call to five different department daily
  • Oversaw office operation for staff of15 employers

Call center Agent

ATENTO PERU SAC / MOVISTAR
05.2016 - 11.2016
  • Researched target audiences and created lists of people and businesses to reach out to
  • Formulated and informative audio presentation and aimed to provide prospective clients with the most valuable information possible
  • Answered questions, comments, concerns relating to our services and products
  • Remained professional and polite at all times
  • Worked to stay up to date regarding products and offerings

Call Center agent

ATENTO PERU SAC/ ENSURANCE LA POSITIVA
05.2014 - 03.2016
  • Insurance Customer Service “La Positiva Seguros”
  • Answered10+ call per hour, exceeding target call rates by16%
  • Maintained a professional, friendly demeanor with customers at all times
  • Established knowledge of protocols, answering customer inquiries and reducing wait times by8 minutes
  • Resolved customer call complaints within24 hours, reducing the likelihood of negative reviews by68%
  • Executed customer questions resolving, resolving issues and reducing the need for supervisor assistance by19%

Education

Bachelor - Industrial Engineering

Technological University of Peru
Lima
12.2019

Skills

  • Problem-solving abilities
  • Teamwork and collaboration
  • Attention to detail
  • Adaptability and flexibility
  • Customer relationship development
  • Proactive and focused
  • Bilingual(Spanish)

LANGUAGES

Spanish
Native or Bilingual
Quechua
Professional Working

Certification

  • Administration Intern Certificate
  • Call Center Agent Work Certificate
  • Management Systems under ISO standards
  • Certificate of Completion as Au pair
  • Certificate of CONEII of Industrial Engineers

Timeline

Cultural Exchange Participant

Au Pair in America
02.2020 - 02.2022

Administrative Intern

TECNA PERU SAC
02.2018 - 12.2018

Administrative Assistant-Receptionist

TECNA PERU SAC
09.2017 - 01.2018

Call center Agent

ATENTO PERU SAC / MOVISTAR
05.2016 - 11.2016

Call Center agent

ATENTO PERU SAC/ ENSURANCE LA POSITIVA
05.2014 - 03.2016

Bachelor - Industrial Engineering

Technological University of Peru

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Leslie Willard