Leslie Williams
Lithonia,GA
Summary
Professionally providing extensive Customer Service and Communication skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sheriff Processing Associate
Gwinnett County Sheriff Office
09.2024 - Current
- Update jail management system to indicate bookings, releases, and location of inmates
- Provide professional customer service while answering questions from the public via phone and in person
- Answer calls as required by assigned duties and provide accurate information to the caller
- Complete and maintain all arrest and booking reports on all inmates and persons placed on bond
- Communicate with bonding companies via phone, fax and in person
- Daily handling of cash for bond purposes
- Operate the computer terminal for Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) tasks
- Maintain all required records and reports
- Prepare files and folders for supervisor review
- Complete all forms required in the booking/release process
- Performs other related duties as assigned while using basic office equipment
ID Processor Specialist
Unifi Aviation Services
05.2022 - Current
- Assist and supports management with administrative and clerical duties
- Communicate effectively in a professional manner while providing excellent customer service
- Provide electronic transmission of data verification of receipt from government agencies
- Verify employee identification for issuance of Aviation ID Badges, Keys, Parking Decals and Ramp Permits in accordance with the established Airport Security Program and FAA rules and regulations
- Complete fingerprint applications, maintain forms and fingerprint data base per SIDA requirements while managing confidential/private personal information
- Provide information to external and internal customers for badging requirements
- Report audit findings and prepares special studies and projects based on FAA reviews
- Oversees and trains staff to conduct FAA background investigations
- Provides daily activity reports of reported incidents and inconsistencies to Airport Security
- Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position
Metal Detector Screening Officer
Allied Universal
04.2013 - 01.2022
- Control the flow of unauthorized material leaving the Data Center floor
- Prevent the theft or loss of equipment and the protection of customer Information
- Screen clients coming off of the Data Center floor visually, with metal detector screening and handheld wand
- Mitigate any alarms that may occur and report them to the supervisor
- Provide outstanding customer service
- Understand and follow all Policies, Procedures and Post Orders
- Provide exceptional Customer Service
Juvenile Detention Officer I
Georgia Department of Juvenile Justice
01.2008 - 01.2013
- Monitor and provide crisis, on-site intervention for youthful offenders assigned to the institution
- Provides a safe, secure and clean environment for the rehabilitation and custody of youth without endangering private citizens, other residents, staff or property
- Perform security and count checks
- Follow Policy, Procedures and Post Orders
- Adhere to HIPPA guidelines
- Provide exceptional Customer Service to the public
- Provide basic clerical functions
Education
Academic Diploma -
Bloomfield High School
Bloomfield, CT06.1987
Skills
- Strong Digital Literacy Skills
- Fast Typing Ability
- Clerical Support Background
- Windows Proficiency
- Operational Shift Oversight
- Critical Thinking Ability
- Workplace Operations Experience
- Workplace Coordination
- Mediation Skills
- Record Management
- Skilled in Prioritizing Tasks
- Strong Organizational Abilities
- Leadership Experience
- Office Coordination Skills
- Dispatching
- Understanding of HIPAA Regulations
- Training & development
- Client Support
- Data Center Support
- Effective Communication
- Guest Services Support
- Proficient in Microsoft Outlook
Certification
Driver's License
Timeline
Sheriff Processing Associate
Gwinnett County Sheriff Office
09.2024 - Current
ID Processor Specialist
Unifi Aviation Services
05.2022 - Current
Metal Detector Screening Officer
Allied Universal
04.2013 - 01.2022
Juvenile Detention Officer I
Georgia Department of Juvenile Justice
01.2008 - 01.2013
Academic Diploma -
Bloomfield High School
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