Summary
Overview
Work History
Education
Skills
Timeline
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Leslie Winterfeldt

Forest,VA

Summary

Detail-oriented Account Manager with many years of comprehensive experience managing client and sales relationships while enhancing customer satisfaction. Skilled in cross-functional collaboration, problem-solving and strategic planning. Demonstrated ability to exceed customer satisfaction and loyalty through service excellence without compromising on quality or deadlines.

Overview

23
23
years of professional experience

Work History

Account Manager

Moore & Giles, Inc
Forest, USA
09.2016 - Current
  • Serve as the main point of contact and resource for customers and sales reps in the Aviation division, providing comprehensive assistance and fostering positive experiences with timely responses and accurate information.
  • Deliver excellent customer service via phone and email and develop successful customer relationships to boost sales opportunities.
  • Receive and review customer purchase orders and provide detailed information for processing.
  • Coordinate with internal teams to ensure the timely delivery of products to customers.
  • Utilize ERP system to enter and edit sales orders, send pro forma invoices, check inventory levels, provide order status updates, process payments, review order details and documents, and generate reports.
  • Recognize and manage customer nuances and requirements.
  • Develop and maintain replationships with key accounts by managing projects and inventory, including dye lot assignments and scheduling for aircraft.
  • Manage customer/vendor portals by receiving and acknowledging purchase orders, verifying article details, and submitting ASNs.
  • Generate and maintain Aviation-specific SOPs.
  • Manage multiple accounts simultaneously while meeting deadlines and exceeding customer expectations.
  • Identify customer needs and determine appropriate offerings, while educating them on various products.
  • Resolve customer issues and complaints in a timely and effective manner, ensuring client satisfaction.
  • Provide training and guidance to new Account Managers.
  • Attend trade shows (NBAA) as a representative of the company.
  • Receive, review and enter Sample requests.
  • Assisted in the development and implementation of the Automotive division.
  • Served as DC SME to educate fellow Account Managers on processes and capabilities of the Distribution Center team.

Account Manager

SP Express
Forest, USA
08.2008 - 08.2016
  • Developed and maintained long-term relationships with key clients and operated as their lead point of contact.
  • Managed projects simultaneously from start to finish, including receiving and scheduling purchase orders, purchasing materials, executing labeling and shipping requirements, and invoicing on behalf of the client.
  • Set up and managed client inventory, entered and edited orders, created work orders in Sage Pro ERP.
  • Analyzed reports and order trends to maintain inventory levels and prepare for seasonal increases.
  • Communicated goals and expectations to other departments to ensure client needs were met and exceeded.
  • Developed and implemented training procedures for account managers and customer service representatives.
  • Oversaw operations of Account Services department, including supervising customer service emails and phone calls, order management, assessing fellow account managers and customer service representatives, and auditing and approving time cards for payroll.
  • Onboarded new team members to integrate into organization.
  • Implemented new clients by coordinating with multiple departments, assigning an Account Manager, and preparing customer service.
  • Set up and implemented vendors on behalf of clients.
  • Invoiced clients monthly for warehouse storage, order fulfillment, projects, and materials.

Customer Service and Sales Representative

North Carolina Baseball Academy
Greensboro, USA
06.2002 - 09.2007
  • Provided excellent service and attention to customers via face-to-face interactions and phone conversations.
  • Scheduled client appointments and prepared documents for each.
  • Managed clients' personal and payment information via QuickBooks.
  • Reset store displays for special events and seasonal merchandise changes.
  • Operated register, handled cash and processed credit card transactions.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Trained fellow customer service representatives.
  • Assisted in the organization of instructional camps and clinics, as well as multiple tournaments per year.
  • Managed financial information and organized client documentation for non-profit organization.
  • Answered inquiries from prospective customers regarding services offered.

Administrative Assistant

Steel Bar Corporation
High Point, USA
09.2005 - 08.2006
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed inventory for multiple clients accurately and effectively.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Entered orders and projects into inventory management system.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Assisted in scheduling for Shipping and Receiving departments.
  • Assisted in management of Accounts Payable and Receivable.
  • Organized and maintained filing systems for physical documents, ensuring accuracy of records.

Education

Bachelor of Science - Business Administration

University of North Carolina at Greensboro
Greensboro, NC
05.2008

Skills

  • Account development
  • Vendor management
  • Relationship building and management
  • Customer satisfaction
  • Cross-functional collaboration
  • Data analytics
  • Account servicing skills
  • Excellent communication skills
  • Data-driven decision making
  • Customer rapport
  • Project management
  • Teamwork and collaboration
  • Order management
  • Schedule management

Timeline

Account Manager

Moore & Giles, Inc
09.2016 - Current

Account Manager

SP Express
08.2008 - 08.2016

Administrative Assistant

Steel Bar Corporation
09.2005 - 08.2006

Customer Service and Sales Representative

North Carolina Baseball Academy
06.2002 - 09.2007

Bachelor of Science - Business Administration

University of North Carolina at Greensboro

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Leslie Winterfeldt