Summary
Overview
Work History
Education
Skills
Employmentgap
Quote
Timeline
SeniorSoftwareEngineer
Leslie Wolfe

Leslie Wolfe

Management, Customer Service, Medical Office
Lake Charles,LA

Summary

Service focused manager/lead with 10 plus years experience dedicated to each customer/employee to ensure a positive experience and promote loyalty and repeat business. In addition to management, 8 plus years as a CPC certified coder and billing specialist that specializes in coding, payment processing, and insurance claims. Proven track record with interfacing with multiple departments to ensure driven positive business impact. Being motivated, dedicated, and a quick learner I am looking forward to a challenging opportunity which will expand my abilities and enhance my opportunities to add value to my job performance. In addition to the above mentioned skills, my cashier training always allows me to be very reliable with speed, courtesy and accuracy under pressure. I am skilled in accurate cash handling, inventory management, and multi tasking. I am very committed to contributing positivity to team dynamics through effective collaboration and support.

Overview

4
4
years of professional experience
10
10

Medica Business Office and customer service

7
7

Executive/personal assistant

5
5

Management

Work History

Cashier

Vegas Magic Casino
Lake Charles, Louisiana
11.2023 - 08.2024
  • Provided exceptional customer service handling transactions with focused and prompt resolutions
  • Collaborated with security team to enhance loss prevention strategies
  • Successfully balanced and reconciled daily transactions without discrepancies and executed anti money laundering protocols
  • Verified and redeemed gaming tickets for cash
  • Increased customer satisfaction through hands on interactions with a professional demeanor with accountability
  • Executed the POS system with ease
  • Trained and became certified as a tech 1 to solve issues with machines
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Server

Waffle House
05.2023 - 09.2023
  • Food and Beverage Services
  • Energetic, assured customer satisfaction with ease
  • Menu and Order Memorization
  • Payment Processing
  • Time Management
  • Task Prioritization
  • Team Collaboration

Project Scheduler

Statewide Remodeling
05.2023 - 08.2023
  • Approached and engaged potential customers in an event or retail store setting
  • Initiate conversation and help customers arrange free in-home consultations on a product of their choice
  • Perform demonstration techniques for bathroom remodeling
  • Promote our company products and services to prospective and existing clients
  • Provided excellent customer service

Realtor

Uptown Properties
04.2022 - 02.2024
  • Served as Onsite Sales Consultant
  • Created Incentives and Strategies with Agents, Builders, Sellers and Buyers
  • Produced a steady flow of New Sale Leads through personal referrals from satisfied clients
  • Personal Marketing Website
  • Professional Photography for MLS
  • Welcomed and Trained new realtors as they came into agency
  • Contract writing and negotiations
  • Mediator between all parties to ensure closing of contract
  • Advised clients on market trends and local real estate conditions, helping them make informed decisions.
  • Maintained accurate records of all transactions from start to finish using specialized software programs.
  • Conducted open houses and showings of properties to prospective buyers.
  • Answered inquiries from potential buyers regarding features of property listings.
  • Generated leads through networking activities, cold calling prospects, referrals.
  • Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
  • Reviewed inspection reports prior to closing ensuring that all necessary repairs were completed.
  • Researched zoning regulations for specific areas when preparing property listings.
  • Responded promptly to customer inquiries via phone or email regarding available properties.
  • Maintained current knowledge of laws governing real estate transactions in order comply with regulations.

Shift Lead

Flying J
02.2022 - 01.2023
  • Shift lead with track record of working well under pressure and resolving any customer or equipment issues that would arise
  • Excellent customer service skills
  • Multi-tasking Skills
  • Scheduling and Planning
  • Problem Solving
  • Inventory Management
  • Team Leadership Skills
  • End Of Shift Reconciliation of Cash Drawers
  • Store Maintenance

Realtor/Executive Assistant

VA Mountain Realty
01.2021 - 04.2022
  • Served as Onsite Sales Consultant
  • Created Realtor and Buyer incentives and Strategies with Agents, Builders and Buyers
  • Produced a steady flow of New Sale Leads through personal referrals from satisfied clients
  • Personal Marketing of Website
  • Professional Photography for MLS
  • Welcomed and trained new realtors as they came into agency
  • Contract writing and negotiations
  • Mediator between all parties to ensure closing of contract
  • Acted as a point of contact between clients and realtors
  • Managed information flow in a timely and accurate manner
  • Managed Brokers calendars
  • Made travel accommodations
  • Collaborated information for internal and external communication
  • Screen and direct phone calls
  • Organize and maintain office filing system

Education

Certification - Real Estate

Moseley Dickinson Real Estate
Roanoke, VA

Instructor - Billing/Coding

National Business College
01.2003

Certification - Medical coding

Aapc

Associates Degree - Billing/Coding

National Business College
01.2000

CNA Certification -

Russell County Vocational School
01.1994

High School Diploma -

Lebanon High School
01.1994

Skills

  • ICD-10-CPT
  • Time Management
  • Compliance
  • HIPAA Regulations
  • Technical Skills
  • Intrapersonal Skills
  • Security protocols
  • Administration Skills
  • Mentoring
  • B2B
  • Transaction Accuracy
  • Data Entry
  • Organization/Project
  • Computer software
  • Gaming Machine Operations
  • POS System
  • Strategic Thinking
  • Proposal Writing
  • Gaming Regulation
  • Chart audits
  • Merchandise Replenishing
  • Medical Terminology
  • Team Leadership
  • Financial Analysis
  • Budgeting
  • Claim Processing
  • HCPCS Level II
  • Management Skills
  • Networking
  • Team Work
  • Negotiation Skills
  • Photography
  • Multi-tasking
  • Advertising/Marketing
  • Social Media Platform
  • MLS Database
  • Market Analysis
  • Intraoffice
  • CRM

Employmentgap

Gap in employment due to sickness and surgeries. Positions held and titles that are over 5 years ago include: Frank J Kadel D.O-office manager, billing, coding, collections; Mountain Gastroenterology- billing, coding, collections, transcription; Russell County Medical Center-collections, billing, cna.

Quote

Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.
Albert Schweitzer

Timeline

Cashier

Vegas Magic Casino
11.2023 - 08.2024

Server

Waffle House
05.2023 - 09.2023

Project Scheduler

Statewide Remodeling
05.2023 - 08.2023

Realtor

Uptown Properties
04.2022 - 02.2024

Shift Lead

Flying J
02.2022 - 01.2023

Realtor/Executive Assistant

VA Mountain Realty
01.2021 - 04.2022

Certification - Real Estate

Moseley Dickinson Real Estate

Instructor - Billing/Coding

National Business College

Certification - Medical coding

Aapc

Associates Degree - Billing/Coding

National Business College

CNA Certification -

Russell County Vocational School

High School Diploma -

Lebanon High School
Leslie WolfeManagement, Customer Service, Medical Office