Leslie Johns
St. Clair ,MI
Summary
Proven Client Services Representative with a track record of enhancing customer satisfaction at Dermpath Diagnostics through expert client relationship building and technical aptitude. Skilled in cross-selling and performance tracking, I excel in turning customer interactions into opportunities for growth. Achieved a significant increase in client retention by implementing strategic customer service policies.
Overview
9
9
years of professional experience
Work History
Client Services Representative
Dermpath Diagnostics
05.2022 - 06.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
Delta Global Services
02.2015 - 05.2022
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Associate of Science - Health Administration
Wayne County Community College District
Detroit, MI06.1982
High School Diploma -
Southeastern High
Detroit, MI06.1980
Skills
- Technical aptitude
- Performance Tracking
- Cross-selling expertise
- Records Maintenance
- Clerical Support
- Client Relationship Building
- Call center experience
Timeline
Client Services Representative
Dermpath Diagnostics
05.2022 - 06.2024
Customer Service Representative
Delta Global Services
02.2015 - 05.2022
Associate of Science - Health Administration
Wayne County Community College District
High School Diploma -
Southeastern High
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