Leslie Wyckoff
Yulee,FL
Summary
Operations professional prepared for this role with strong analytical skills and a strategic mindset. Demonstrated ability to streamline processes, optimize resources, and enhance operational efficiency. Strong focus on team collaboration and adaptability to changing needs. Expertise in data analysis, project management, and problem-solving, ensuring reliable and impactful performance.
Overview
31
31
years of professional experience
Work History
Operations Analyst I
Department of Revenue
05.2015 - Current
- Supported supervisor and associated team members to maintain case accuracy and productivity.
- Run end of month reports for productivity for the PPFD team.
- Served as backup for case management by assigning and tracking work flows when necessary
- Team Leader of the six regions Grant/No Grant Error Report, lead and training a team of three to bring down the six regions total by 90 percent in one month
- Subject matter expertise on the Grant/No Grant Error Report, working with team members to correct the problems by working with Florida, the ESSP staff.
- Strong communication skills to effectively work with other team members, Clerks of Courts, and other departments to process case work in an efficient and timely manner
- Initiate and respond to requests, coordinate with internal and external partners, research and resolve case issues by working with various partners to optimize results in a timely manner
- Review and update balances for child support cases by completing financial reviews on cases to insure accurate balances
- Compile reports, participate in special projects and assignments that may include implementation of rollout of new equipment or software, assisting in the coordination, completion and/or tracking of program projects
- Review and update data in ECC for accuracy
Permit Specialist- Building Department
Nassau County Board of County Commissioners
03.2004 - 11.2014
- Created and maintained customer database and records.
- Scanned and maintained documents/plans for retention
- Multifaceted Clerical tasks (e.g., data entry, filing records management, billing)
- Maintained records and prepare reports of inspections, action taken in field
- Researched property ownership, land characteristics, occupancy status, land use and Zoning
- Identified opportunities for process improvements within the department by analyzing trends in common application errors or delays.
Cabinet Sales Specialist
Lowe's
11.2002 - 02.2004
- Designed Kitchen/Baths utilizing C.A.D design, client accounts, financial standings, and their databases
- Direct contact with Vendors, Installers, and customers to coordinate times and dates for installation
- Schedule and monitor 15 outside sales repersentives and installers for sales and completion of installation projects
- Merchandising, ordering, and stocking
Retail Sales Manager
Scotty's
03.1994 - 10.2002
- Recruited and trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
Skills
- Effective communication skills for open and transparent communication
- Workflow optimization
- Operational efficiency
- Statistical analysis
- Teamwork and collaboration
- Training and development
- Time management abilities
- Problem-solving aptitude
- Adaptability
- Quality assurance
- Microsoft 0ffice applications
Timeline
Operations Analyst I
Department of Revenue
05.2015 - Current
Permit Specialist- Building Department
Nassau County Board of County Commissioners
03.2004 - 11.2014
Cabinet Sales Specialist
Lowe's
11.2002 - 02.2004
Retail Sales Manager
Scotty's
03.1994 - 10.2002
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