Leslie Yanez
West Coast Dental
Montebello,CA
2
years of professional experience
Adept at multitasking and leveraging dental terminology, I significantly enhanced patient satisfaction at West Coast Dental. Skilled in appointment scheduling and payment processing, my proactive approach reduced wait times and improved office efficiency. My commitment to excellent customer service and effective communication fostered a positive and trusting environment for both patients and staff.
Work History
Dental Receptionist
1 Year 9 Months- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Helped patients complete necessary medical forms and documentation.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Completed new patient registrations in software to create accurate and comprehensive records.
Education
High School Diploma
Skills
Phone and email etiquette
Dental terminology
Excellent multitasking capability
Appointment scheduling
Payment processing
Incoming call reception
Patient scheduling
Calendar and appointment management
Accomplishments
Aside from learning dental terminology will be getting out of my comfort zone and being able to help patients and make them feel welcome, especially when they share that they have anxiety coming to the dentist.
Timeline
Dental Receptionist
West Coast Dental
11.2024 - CurrentRead More
Montebello High School
High School Diploma
Read More