Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Leslie Yates

Elizabethtown,USA

Summary

Motivated and dedicated professional with a strong work ethic, committed to making a meaningful impact on others. Actively seeking a challenging opportunity to leverage skills and experience in a role focused on assisting individuals and enhancing customer experiences. Recognized for effective communication, adaptability, and reliability in fast-paced environments, with proven expertise in managing front desk operations and coordinating team efforts. Demonstrated ability to multitask, solve problems efficiently, and maintain a welcoming atmosphere that fosters positive interactions.

Overview

12
12
years of professional experience

Work History

Front Desk Agent

Pisgah Inn
05.2025 - 08.2025
  • Oversaw fast-paced front desk operations and guests' needs at hotel.
  • Collected room deposits, fees, and payments.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Human Service Caseworker-Food & Nutrition Services

New Hanover County Government
11.2020 - 04.2025
  • Review, monitor, and documented client income and assets as specified on aid applications to determine initial and continued eligibility for various state and federal aid programs.
  • Conducted interviews, prepared and maintained client files and case notes, notified other units/departments of case status, and entered client information into appropriate computer databases.
  • Assisted with investigations and client hearings involving clients who contested reduction in or termination of benefits.

Lead Child Support Agent II

Columbus County Government
03.2018 - 10.2020
  • Established paternity and child support orders.
  • Assisted clients with applications and interviews.
  • Maintained detailed case histories, court records and reports to meet strict standards.
  • Prepared court documents for filing in alignment with established protocols to support compliance.
  • Contributed to court proceedings, advocating for family's best interests.
  • Trained incoming new staff.

Property Manager

Pendergraph Management
11.2013 - 03.2018
  • Managed 96 low-income tax credit/USDA Rural Development Apartments.
  • Completed and processed applications/recertifications per USDA/company standards: Including verifications of income, assets, and expenses.
  • Process court order evictions: Completed court filings, attended court, and processed evictions per state law.
  • Day to Day office duties including rent collections, maintenance orders, deposits, assisted residents as needed and completed weekly and monthly reports.
  • Supervised maintenance staff.

Education

Associate of Arts - General Studies

Bladen Community College
Dublin, NC
01.2006

Skills

  • Professionalism
  • Organizational skills
  • Problem-solving/Troubleshooting
  • Multitasking Abilities
  • Teamwork and collaboration
  • Attention to detail
  • Adaptability and flexibility
  • Clerical support
  • Customer service
  • Guest services
  • Cash handling
  • Detail-oriented
  • Computer skills
  • POS systems
  • Microsoft office
  • Reservation systems

Awards

  • Stellar Award for Professionalism
  • Stellar Award for Accountability

Timeline

Front Desk Agent

Pisgah Inn
05.2025 - 08.2025

Human Service Caseworker-Food & Nutrition Services

New Hanover County Government
11.2020 - 04.2025

Lead Child Support Agent II

Columbus County Government
03.2018 - 10.2020

Property Manager

Pendergraph Management
11.2013 - 03.2018

Associate of Arts - General Studies

Bladen Community College

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