Leslie Ziegler
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction building rapport. Offers strong background in customer relations, communication, organization and training.
Overview
26
26
years of professional experience
Work History
Girl Scout Co-Leader/Cookie Manager
GSNEO
09.2015 - Current
- Empowered scouts to take on leadership roles within the troop through guidance on decision-making processes, delegation of tasks, and encouragement of self-confidence in their abilities.
- Coordinated with other co-leaders to design and implement successful fundraising initiatives for troop activities and equipment needs.
- Managed troop finances responsibly, ensuring proper allocation of funds for various events and community projects.
- Organized field trips that offered unique educational opportunities outside of traditional classroom environments while broadening horizons for participating scouts.
- Monitored participation in recreational activities to provide assistance to participants.
- Planned activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Front Desk Associate/Building Supervisor/Trainer
City Of Westlake
08.2012 - Current
- Handle high-pressure situations calmly, maintaining professionalism at all times.
- Greet visitors and customers upon arrival, offer assistance, and answer questions to build rapport and retention.
- Resolve guest issues effectively, ensuring a positive customer experience.
- Develop strong rapport with returning guests through attentive service and personalized interactions.
- Train new staff members in customer service techniques and Recreation Center operations.
- Developed effective training plans based on department needs and objectives.
- Introduced standardized training for cohesive learning environments.
- Supervise building operations in absence of management on nights/weekends.
PTA President
Through Olmsted Falls City Schools
08.2011 - 07.2019
- Empowered committee chairs to successfully plan and execute their respective responsibilities, ensuring timely completion of goals.
- Promoted a positive school culture by recognizing outstanding teacher achievements through awards ceremonies and acknowledgements at meetings.
- Evaluated the effectiveness of PTA programs and events, using parent feedback and attendance data to inform future planning decisions.
- Developed partnerships with local businesses to secure sponsorships and donations for various PTA initiatives.
- Implemented systems for tracking meeting attendance and participation, improving overall accountability within the PTO organization.
Team Leader/Trainer
Imperial Wallcoverings
08.1998 - 10.2002
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Prepared and presented supplementary learning material to support structured lessons.
- Recruited and trained new members of call enter team.
Education
Bachelor of Arts - English With Minors in Psychology & Sociology
University of Mount Union
Alliance, OH05.1996
Skills
- Time Management
- Problem-solving skills
- Guest Relations
- Training and mentoring
- Hospitality service expertise
- Teamwork and Collaboration
- Relationship Building
- Office Organization
- Customer Service Management
- Proficient in Word/Publisher
Timeline
Girl Scout Co-Leader/Cookie Manager
GSNEO
09.2015 - Current
Front Desk Associate/Building Supervisor/Trainer
City Of Westlake
08.2012 - Current
PTA President
Through Olmsted Falls City Schools
08.2011 - 07.2019
Team Leader/Trainer
Imperial Wallcoverings
08.1998 - 10.2002
Bachelor of Arts - English With Minors in Psychology & Sociology
University of Mount Union
Similar Profiles
Veronica MagdalenoVeronica Magdaleno
Girl Scout Troop Leader/Account Manager at Girl Scouts of Orange CountyGirl Scout Troop Leader/Account Manager at Girl Scouts of Orange County
Kelly FleetKelly Fleet
Girl Scout Leader at Girl Scouts of AmericaGirl Scout Leader at Girl Scouts of America
Izabela CurakIzabela Curak
Girl Scout Troop Leader at Girl Guides AustraliaGirl Scout Troop Leader at Girl Guides Australia