Summary
Overview
Work History
Education
Skills
Timeline
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Leslie Zimmerman

Chandler,AZ

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

19
19
years of professional experience

Work History

Store Manager

JOANN Fabrics and Crafts
08.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.e
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Assistant Store Manager

Home Depot
11.2017 - 06.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed over 200 associates in day to day operations
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.

Combat Instructor

United States Marine Corps
08.2005 - 09.2015
  • Met needs of different students by adapting teaching materials and methods.
  • Provided feedback, guidance and support to students on participation and performance.
  • Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
  • Trained, supervised and organized over 400 Marines and personnel.
  • Managed over $10 million worth of equipment during garrison and deployment operations.
  • Conducted personal and professional counseling, routine inspections and physical fitness tests.
  • Directed tactical operations in complex and challenging environments.
  • Handled administrative requirements, maintained records and submitted operational reports.

Education

High School Diploma -

Harwood Union High School
06.2005

Skills

  • Strategic Planning
  • Multitasking and Organization
  • Staff Management
  • Time Management
  • Employee Scheduling
  • Problem-Solving
  • Shrink Minimization
  • Materials Planning and Logistics
  • Process Development and Streamlining
  • Manage Operations
  • Business Leadership
  • Customer Service

Timeline

Store Manager

JOANN Fabrics and Crafts
08.2023 - Current

Assistant Store Manager

Home Depot
11.2017 - 06.2023

Combat Instructor

United States Marine Corps
08.2005 - 09.2015

High School Diploma -

Harwood Union High School

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Leslie Zimmerman