Summary
Overview
Work History
Education
Skills
Timeline
Generic

LESLIE J. ALVAREZ R.

Oklahoma City,OK

Summary

Dynamic Bilingual Customer Service Representative with 5+ years of experience handling incoming calls, resolving customer issues, inputting orders, and processing shipments. Native English speaker and very fluent in Spanish. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.

Overview

6
6
years of professional experience

Work History

Inventory Control Specialist

Mardel Christian & Education
03.2025 - Current
  • Work with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Used equipment like pallet jacks to move inventory.
  • Verify incoming products and checked delivery totals to keep system records current and accurate.
  • Correct discrepancies in inventory numbers.
  • Complete physical inventory counts each morning.
  • Perform data entry and completed proper paperwork.
  • Reject damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Verify orders by comparing names and quantity of items packaged with shipping documents.

Unit Supply Specialist

U.S. Army National Guard
11.2019 - Current
  • Direct management of records and assets, property, and equipment that values in over $700,000.
  • Responsible for day-to-day logistics, involving hand receipts, turn-in of equipment and property directed by the Property Book Officer (PBO) while meeting the expectations of senior leaders.
  • Possess extensive knowledge in general information about updating personal records manually and digitally.
  • Maintain organization of sensitive equipment and information vital to national security.
  • Maintain 100% accountability of weapon systems and sensitive items; crucial to the success of Soldier training and the mission.
  • Ability to promptly follow instructions and achieve tasks given by senior leaders.
  • Extensive knowledge of supply management with supporting documentation.

Optical Assistant

Variety Care Health Center
01.2024 - 03.2025
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Collaborated with optometry staff to reach individual and team goals.
  • Cleaned or sterilized ophthalmic or surgical instruments.
  • Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.

CAC Support Specialist

Chickasaw Nation Industries
10.2022 - 07.2023
  • Management of making reports promptly to ensure that metrics are accurate and presented to management for review.
  • Provide accurate information to personnel such as civilians, contractors, and service members using the DEERS/RAPIDS system.
  • Maintain a well organized schedule to ensure that all appointments are respected and customer satisfaction is met throughout the visit.
  • Provide every customer with a well kept and clean environment to ensure safety of coworkers and customers due to COVID-19 outbreak.
  • Led organization event to renew all Common Access Cards to ensure that all information for our company and personnel is accurate.
  • Maintain reports of traffic flow in the CAC office in order to provide leadership with accurate information.
  • Send multiple emails daily demonstrating a mastery of written communication and attention to detail.
  • Warmly welcome 25-30 customers per shift, coordinate check-in, and direct them to their desired destination.
  • Support the opening/closing of each shift demonstrating leadership and punctuality.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.

Server

Swadley's World Famous Barbecue
07.2022 - 05.2023
  • Served lunch and dinner to 50-100 customers per shift.
  • Memorized over 40 menu items and rotating specials in order to give customized recommendations to guests.
  • Swiftly and successfully resolved conflict resulting in customers satisfaction 100% of the time.
  • Warmly greeted new and returning customers and developed relationships resulting in customer loyalty.
  • Maintained and enforced strict and up-to-date cleanliness regarding COVID-19 outbreak to ensure both employees safety and guest satisfaction.
  • Quickly promoted to cashier and directly handled over 200+ daily cash and credit transactions to deliver prompt service to all guests. Operated the cash register and POS software ensuring the transaction total matched the recorded receipt total.

RAPIDS/DEERS Tech

Mustang AFRC
01.2022 - 09.2022
  • Led unit Soldier Readiness Processing (SRP), and in organizational inspection programs.
  • Provided counseling to service members and their families; retirees, veterans, and veteran spouses on available benefits as well as accuracy of their emergency contact information and accuracy of the DEERS/RAPIDS (Defense Enrollment Eligibility Reporting System/Real Time Automated Personnel Identification System) information.
  • Kept a well maintained office environment to ensure customer satisfaction throughout their visit to the DEERS/RAPIDS office.
  • Sustained a well organized schedule to ensure every customer was given the attention they needed.

Installation Coordinator

Midwest Flooring Installation LLC
08.2021 - 01.2022
  • Led and managed installation issues across the metro as well as some parts of Texas and some parts of Tulsa.
  • Reviewed, researched, and prepared over 800 products that arrived at our warehouse.
  • Correctly identified products based on labels, item numbers, description, and shipment orders.
  • Reviewed and revised documents for our supervisors.
  • Provided multiple customers with necessary information on their flooring installation.
  • Managed over 80 phone calls a day on average to provide exceptional customer service.
  • Provided administrative assistance to other employees as well as managers on duty and our Installation Support Team.

Education

High School Diploma -

Putnam City West High School
05.2020

Skills

  • Adaptive and Critical Thinking
  • Time Management
  • Training and Development
  • Documentation and Reporting
  • Strong Process Knowledge
  • Complex Problem Solving
  • Planning and Organization
  • Verbal and Written Communication
  • Microsoft Office
  • Strong Knowledge of Computer Applications
  • Scheduling Management
  • Bilingual

Timeline

Inventory Control Specialist

Mardel Christian & Education
03.2025 - Current

Optical Assistant

Variety Care Health Center
01.2024 - 03.2025

CAC Support Specialist

Chickasaw Nation Industries
10.2022 - 07.2023

Server

Swadley's World Famous Barbecue
07.2022 - 05.2023

RAPIDS/DEERS Tech

Mustang AFRC
01.2022 - 09.2022

Installation Coordinator

Midwest Flooring Installation LLC
08.2021 - 01.2022

Unit Supply Specialist

U.S. Army National Guard
11.2019 - Current

High School Diploma -

Putnam City West High School

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