Leslie Andrea Guerra Verdugo

• Analyzed blueprints to determine where to run wires, install electrical outlets and connect wires to central circuit panels.
• Adhered to US Occupational Health and Safety Administration mandates requiring use of gloves and insulating blankets for installation of high-voltage equipment.
• Worked from ladders, scaffolds and roofs to install electrical wiring, equipment and fixtures.
• Installed types of receptacles, bathroom vanities, island pendant lights, LED lights, Patio lights & building and installing fans.
• Replaced and repaired lighting fixtures and electrical control and distribution equipment.
• Inspected worksites and installations to verify compliance with state safety codes.
• Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
• Enhanced quality control by inspecting condition of equipment and tools.
• Trained junior electrical professionals on proper procedures.
• Expert in Excel, Microsoft and other Powerpoint and office databases.
• Bilingual
• Excellent communication skills with my team
• Installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.

• Completed rough-in, termination, and underground work.
• Interpreted blueprints, schematics, and diagrams of project requirements and initiated appropriate electrical installations.
• Read technical drawings, diagrams and project documentation to make accurate decisions about electrical system installations and repair work.
• Repaired and installed new fixtures, wiring, circuits, and motors.
• Diagnosed issues and developed effective solutions.
• Tested electrical systems and components for continuity, current, voltage and resistance.

• Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
• Answered phone with friendly greeting to create positive inbound calling experience for customers.
• Built positive relationships with customers by providing exceptional customer service.
• Followed standard operating procedures when handling customer problems and complaints.
• Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
• Demonstrated strong problem-solving skills by resolving customer issues during first call.
• Provided customers with product information and answered inquiries to provide top-quality service.
• Developed in-depth understanding of product features and services to offer comprehensive support.
• Recorded customer interactions, inquiries and comments in customer service database for traceability.
• Overcame objections using friendly, persuasive strategies.
• Educated customers on product and service benefits, explaining features and answering questions.
• Provided timely feedback to management regarding customer inquiries and issues.
• Prioritized customer service requests in order of urgency to promptly resolve critical issues.
• Asked relevant questions to assist customers with selecting needed or requested products and services.
• Back to back calls within 3 minute intervals
• Used different data bases with every call.
• Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Seated customers in timely manner by managing reservations and waitlists skillfully.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Answered customers' questions, recommended items, and recorded order information.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Started off as a Hostess, Moved up to Lead Hostess, then serving.

• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Cultivated warm relationships with regular customers.
• Served food and beverages promptly with focused attention to customer needs.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Inspected dishes and utensils for cleanliness.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Always looked on ways to help our team be organized
• Offered to stay later if needed.
• Managers could always count on me.