Summary
Overview
Work History
Education
Skills
Community Service
Awards
Timeline
Generic

Leslie Ann Estevez

Orlando,FL

Summary

Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills, known for excellent service and a friendly, personable attitude, as well as punctuality, pursuing employment options where good customer service and a positive attitude will make a difference.

Overview

8
8
years of professional experience

Work History

Flight Attendant

Frontier Airlines
Orlando, FL
03.2024 - Current
  • Deliver exceptional customer service to ensure passenger comfort and safety.
  • Conduct pre-flight safety checks and ensure compliance with regulations.
  • Assist passengers during boarding and deplaning processes efficiently.
  • Communicate flight details and instructions clearly to passengers.
  • Manage in-flight services, including meal distribution and beverage service.
  • Resolve passenger issues promptly to enhance the travel experience.
  • Collaborate with crew members to maintain a safe cabin environment.
  • Provide emergency assistance during unexpected situations or turbulence events.
  • Attend trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Demonstrate proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
  • Participate in pre-flight briefings to discuss flight details, weather and service plans.
  • Greet passengers, answered questions, and directed them to their seats.
  • Ensure the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
  • Anticipate needs of passengers to enhance comfort and promote enjoyable flight.
  • Respond to medical emergencies as needed during flights.
  • Demonstrate safety equipment and procedures to meet FAA guidelines.
  • Monitor cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
  • Adhere to company policies regarding security measures and protocol at all times.
  • Provide assistance to disabled passengers when necessary.

Sales Associate

Tilly’s World of Jeans and Tops
Garden City, NY
01.2018 - 06.2025
  • Assisted customers in selecting jeans and tops based on preferences.
  • Maintained organized displays to enhance product visibility and appeal.
  • Processed transactions accurately using point-of-sale systems.
  • Collaborated with team members to restock merchandise efficiently.
  • Provided product knowledge to educate customers about styles and fits.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Monitored inventory levels to ensure adequate stock availability.
  • Trained new associates on sales techniques and store policies.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.

Bartender

Applebee’s | Doherty Enterprises
Elmont, NY
04.2021 - 02.2023
  • Mixed and served beverages according to standard recipes and customer preferences.
  • Maintained cleanliness and organization of bar area throughout shifts.
  • Assisted in training new staff on drink preparation and customer service standards.
  • Engaged with customers to provide recommendations and ensure satisfaction.
  • Managed inventory levels and restocked supplies as needed during service hours.
  • Operated cash register, processed payments, and handled cash transactions accurately.
  • Adhered to safety and sanitation guidelines to maintain a safe working environment.
  • Collaborated with kitchen staff to coordinate timely service of food and drinks.
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Developed good working relationships with fellow employees through effective communication.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Server

Applebee’s | Doherty Enterprises
Elmont, NY
10.2019 - 04.2021
  • Provided friendly service and ensured customer satisfaction during dining experiences.
  • Took orders accurately and communicated requests to kitchen staff promptly.
  • Managed multiple tables efficiently while maintaining attention to guest needs.
  • Assisted in training new servers on menu items and service standards.
  • Handled cash and processed payments using point-of-sale systems effectively.
  • Coordinated with team members to streamline service during peak hours.
  • Maintained cleanliness of dining area and ensured proper table settings.
  • Resolved customer concerns swiftly to enhance overall dining experience.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Hostess

Applebee’s | Doherty Enterprises
Elmont, NY
09.2017 - 01.2018
  • Greeted and welcomed guests with a friendly demeanor.
  • Managed reservations and organized seating arrangements efficiently.
  • Assisted servers by communicating guest needs and preferences.
  • Maintained cleanliness and organization of the dining area.
  • Handled guest inquiries and resolved issues promptly.
  • Collaborated with kitchen staff to ensure timely service flow.
  • Trained new host staff on procedures and customer service standards.
  • Monitored wait times and communicated with guests effectively.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Maintained a clean and organized dining area.
  • Demonstrated strong interpersonal skills when interacting with customers.

Education

Flight Attendant Training -

Frontier Airlines
Cheyenne, WY
01.2024

Nassau Community College
Garden City, NY
01.2019

High School -

Sewanhaka High School
Floral Park, NY
01.2017

Skills

  • Customer service
  • Safety procedures
  • Emergency response
  • Conflict resolution
  • Cabin management
  • First aid
  • Passenger assistance
  • Regulatory compliance
  • Team collaboration
  • Communication skills
  • Problem solving
  • Attention to detail
  • Bi-lingual (English/Spanish)
  • Time management
  • Interpersonal skills
  • Crisis management
  • Safety briefings
  • Security compliance
  • Aviation regulations
  • Strong work ethic
  • Relationship management
  • Stress management
  • Preflight briefings
  • Aircraft operations support
  • Adaptability and flexibility
  • Verbal and written communication
  • Turbulence management
  • Deplaning oversight
  • Technical aptitude
  • Cabin searches
  • Multilingual skills
  • Passenger guidance
  • Flight safety
  • Food and beverage preparation
  • Passenger safety management
  • Cleanliness and sanitation
  • Airline operations
  • Company culture and values
  • Public speaking
  • Baggage handling assistance
  • Calm under pressure
  • Passenger support
  • Emergency response coordination
  • Medical intervention
  • Emergency care
  • Flight systems proficiency
  • Problem-solving
  • Schedule management
  • Leadership qualities
  • Public interaction
  • Teamwork and cooperation
  • Clear communication
  • Empathy and patience
  • In-flight announcements
  • Emergency medical training
  • Adult AED and CPR
  • Report generation
  • Multitasking and organization
  • Crew coordination
  • Conflict mediation
  • Reliability and punctuality

Community Service

Breakfast with Santa | 2019-2023, Donate/collect gifts for kids in need, Make and give out breakfasts for families, Volunteer work, Ensure each kid takes a picture with Santa for the holidays, Toys for Tots | 2019-2020, Ran by United States Marine Corps, Donate and give toys to less fortunate families, Spread awareness by promoting toys for tots, Alex Lemonade Stand | 2019-2023, Raise money for kids with cancer, Raising awareness for families who are in need

Awards

New York State Advance Regents Diploma, Applestar of The Month— Applebee’s | Doherty Enterprises x2, Applestar of the Month is given to employees that exceed a positive work ethic. This award shows your impressive work ethics, positive attitudes, and successful growth in the company, S.P.A Award, Each year employees get tested by someone who has seniority in the company. This award is given to employees who not only go above and beyond for teammates and guests, but also show the same values and respect for the company that is appreciated

Timeline

Flight Attendant

Frontier Airlines
03.2024 - Current

Bartender

Applebee’s | Doherty Enterprises
04.2021 - 02.2023

Server

Applebee’s | Doherty Enterprises
10.2019 - 04.2021

Sales Associate

Tilly’s World of Jeans and Tops
01.2018 - 06.2025

Hostess

Applebee’s | Doherty Enterprises
09.2017 - 01.2018

Flight Attendant Training -

Frontier Airlines

Nassau Community College

High School -

Sewanhaka High School

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