Leslie Baker Lowell
Bloomington,IN
Summary
Passionate about problem solving and working diligently to make a difference in people's lives. Eager to help foster positive community change through compassion, open communication, teamwork and exceptional client service. Considered driven, talented, smart and a valuable addition to any team.
Overview
2021
2021
years of professional experience
Work History
Customer Service
PetSmart
1 2011 - 1 2015
- Trained new associates, managed animal care, created department schedule.
- Established new department procedures, conducted animal inventory.
- Increased reptile, bird, small animal, and fish knowledge amongst workers in the department to better serve customers.
- Managed multiple tasks every work day: closing registers, providing customers with detailed and customized education of animal care, and fish system maintenance.
Salon Manager
Pendlebury Hair Studio
1 2006 - 1 2010
- Created new marketing strategies, which increased retail sales by 25% at events.
- Hosted events at salon and developed knowledge of products.
- Controlled inventory by tracking expenses, purchases and shelf stock.
- Oversaw daily operations of the salon, including employee performance, facility cleanliness and sales.
Front Desk Lead
Hyatt Place
05.2017 - 04.2020
- 3 years barista and bartending experience
- Responded to customer requests via telephone and email
- Examine and solved complicated billing issues
- Focused on guest services catering towards VIP clients and corporate guests
- Worked with sales department to improve guest satisfaction and increase sales
- Trained new associates
- Worked with guests from all around the world
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Master of Public Administration - Non-profit Management
Indiana Wesleyan University
2018
Bachelor of General Studies Degree -
Indiana Wesleyan University
2016
Certificate in Human Services - Human Services and Criminology
Indiana Wesleyan University
Marion, INSkills
Customer service driven
Goal orientated work effort
Changing the world with one kind act at a time
Ability to adapt and learn new skills
Timeline
Front Desk Lead
Hyatt Place
05.2017 - 04.2020
Customer Service
PetSmart
1 2011 - 1 2015
Salon Manager
Pendlebury Hair Studio
1 2006 - 1 2010
Master of Public Administration - Non-profit Management
Indiana Wesleyan University
Bachelor of General Studies Degree -
Indiana Wesleyan University
Certificate in Human Services - Human Services and Criminology
Indiana Wesleyan University
References
Tori Richardson- Office Manager for United Auto Workers (812) 345-9687
Patricia Slabach- Project Manager, UC Davis Research Services (317) 796-1820
Mikinna Mascoe- Paramedic - EMT-P Bargersville Community Fire Deparment (812) 345-9449
Volunteer Experience
Middle Way House – attended 6 hour domestic violence training seminar, answered phones, assisted residents
WonderLab – fed and cleaned animal habitats, helped teach visitors about animals