Leslie C. Ramirez Sanchez
Queens,NY
Summary
Proven server and assistant with a strong work ethic and exceptional customer service skills, honed at companies like La Mesa. Excelled in guest engagement and safe food handling, significantly enhancing dining experiences. Skilled in both food safety practices and fostering warm relationships, consistently improving service quality and compliance. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
Work History
Server
EK Super Taco
10.2023 - 11.2024
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cashier
King Tabacco
02.2024 - 07.2024
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Server
La Mesa
12.2023 - 07.2024
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
La Huerta
10.2023 - 12.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Checked guests' identification before serving alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Assistant
Wet Studios
02.2019 - 10.2023
- Assisted manager in all aspects of business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Completed daily logs for management review.
- Proofread and edited documents for accuracy and grammar.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Trained and supervised employees on office policies and procedures.
Education
High School Diploma -
La Providencia
Guayaquil, Ecuador03.2018
Skills
- Food inspection
- Guest Engagement
- Food Delivery
- Beverage Preparation
- Daily specials memorization
- Safe Food Handling
- Order Management
- Sales expertise
- Exceptional customer service
- Menu Memorization
- Service prioritization
- Menu presentation
- Professional Appearance
- Food safety practices
- Regulatory Compliance
- Performance Improvement
- Food and beverage pairings
- Dining area maintenance
- Allergy awareness
- Food spoilage prevention
- Guest Seating
- Quality Control
- High-volume dining
- Strong Work Ethic
- Order Accuracy
- Table setting knowledge
- Bill computation
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Cashier
King Tabacco
02.2024 - 07.2024
Server
La Mesa
12.2023 - 07.2024
Server
EK Super Taco
10.2023 - 11.2024
Server
La Huerta
10.2023 - 12.2023
Assistant
Wet Studios
02.2019 - 10.2023
High School Diploma -
La Providencia
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