Leslie C. Summers
Missouri City,TX
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
9
9
years of professional experience
Work History
Kids Furniture Sales and Mattress Expert
Rooms To Go
11.2023 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Customer Service Manager
Ethan Allen Furniture
06.2021 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Event Coordinator/ Jr. Warden
St. Luke The Evangelist Episcopal Church H
01.2016 - Current
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Consulted with customers to determine objectives and requirements for events.
Assistant Buyer/Office Manager/Office Associate
STAR FURNITURE COMPANY
07.2017 - 06.2021
- Established relationships with vendors to support access to latest product information and pricing.
- Processed purchase orders and invoices in accordance with company procedures.
- Reviewed purchasing trends and forecast demand for inventory planning and replenishment.
- Monitored incoming orders and tracked progress to meet deadlines.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Education
Bachelor of Arts - Fashion Merchandising
Texas Southern University
Houston, TXHigh School Diploma -
Marion Christain High School
Houston, TX05.1985
Skills
- Complaint Resolution
- Information Security
- Report Preparation
- Account Management
- Call Monitoring
- Handling Escalations
- Workflow Management
Timeline
Kids Furniture Sales and Mattress Expert
Rooms To Go
11.2023 - 02.2025
Customer Service Manager
Ethan Allen Furniture
06.2021 - Current
Assistant Buyer/Office Manager/Office Associate
STAR FURNITURE COMPANY
07.2017 - 06.2021
Event Coordinator/ Jr. Warden
St. Luke The Evangelist Episcopal Church H
01.2016 - Current
Bachelor of Arts - Fashion Merchandising
Texas Southern University
High School Diploma -
Marion Christain High School
Similar Profiles
Marialys AbrahantesMarialys Abrahantes
Assistant Finance Manager at Rooms To GoAssistant Finance Manager at Rooms To Go
Deon BlackDeon Black
Back Up Supervisor at Rooms To GoBack Up Supervisor at Rooms To Go
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go
Jarrett VinsonJarrett Vinson
Current : Store Rep at Rooms To GoCurrent : Store Rep at Rooms To Go
KINGSLEY IDEMUDIAKINGSLEY IDEMUDIA
Real Estate Agent at The Prosper TeamReal Estate Agent at The Prosper Team