Summary
Overview
Work History
Skills
Education And Licenses
Career Experience
Certification
Timeline

Leslie Diann OBrien

Belmont,NC

Summary

Program Manager at GoHealth, LLC, recognized for driving revenue growth and leading high-performing teams. Achieved top 5% sales performance companywide through effective process improvements and coaching. Expertise in relationship building and business analysis, enhancing client retention and satisfaction.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Program Manager – Captive O65

GoHealth, LLC
Charlotte, NC
01.2021 - 04.2025
  • Directed sales management team of seven and up to 60 agents, executing successful sales strategies.
  • Conducted comprehensive market analysis to identify opportunities and expand account base.
  • Organized sales meetings for timely communication and prepared forecasts to support leadership decisions.
  • Developed high-performing sales teams through recruitment, training, coaching, and performance reviews.
  • Drove business growth by analyzing processes and implementing best practices to enhance efficiency.
  • Facilitated continuous coaching for sales managers, achieving top 5% of companywide sales performance.
  • Identified new business opportunities, implementing marketing programs to increase brand awareness.
  • Established trusted advisor relationships with customers, enhancing retention through quality assurance.
  • Evaluated employee performance and delivered continuous feedback and coaching to enhance performance outcomes.

Branch Manager

Amerilife of North Carolina
Charlotte, NC
01.2019 - 12.2019
  • Orchestrated strategic planning and revenue generation initiatives aimed at enhancing client service and driving organizational growth
  • Showcased data-driven analytical insights while overseeing branch operations, contributing critical thinking to customer-focused sales and marketing strategy roadmap
  • Fostered significant revenue growth through coaching sales teams to concentrate on client needs and adopt a consultative selling strategy, reliably meeting or exceeding sales quotas, complying with all regulatory standards, and ensuring exceptional customer satisfaction.
  • Accelerated revenue and growth strategies, enhancing brand visibility through implementation of essential marketing programs across multimedia platforms
  • Implemented best practice sales tools and processes, attracting top sales talent, and delivering training, support, and motivation, empowering team to exceed sales objectives and enhance sales efficiencies

Market Director

Combined Insurance
Charlotte, NC
01.2015 - 12.2017
  • Dynamic sales strategist and marketing director guiding, mentoring, and energizing territory sales managers to meet area sales operational targets
  • Executed innovative action plans to meet territory sales goals through analysis of sales trends and deployment of strategic planning, sales metrics, productivity standards, and customer service excellence protocols and procedures
  • Expanded market share through cultivation of essential customer relationships and ongoing identification of new opportunities, securing position in top 10% of company sales, top 10% for quality assurance, and top 1% for effectuation.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.

District Manager

Combined Insurance
Charlotte, NC
01.2012 - 01.2015
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
  • Coached, developed and motivated team to achieve revenue goals.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.

Account Executive

Combined Insurance
Charlotte, NC
01.2012 - 12.2012
  • Listened to customer needs to identify and recommend best products and services.
  • Developed and maintained relationships with key clients to ensure customer satisfaction.
  • Attended networking events to build relationships with potential customers.
  • Participated in training sessions on topics related to sales techniques or industry regulations.
  • Conducted market research to identify new business opportunities.
  • Performed product demos at conferences, meetings, seminars, or other venues as necessary.
  • Cultivated relationships with key decision makers through regular client visits and follow-up calls.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Senior Account Manager/Client Account Manager

United Healthcare
01.2007 - 12.2012
  • Negotiated contracts with clients to ensure optimal pricing and terms of agreement.
  • Identified customer needs by asking questions and advising on best solutions.
  • Identified areas for improvement within existing processes by analyzing operational data.
  • Worked closely with executive team to outline company goals and transfer goals to account holders.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Resolved customer complaints regarding sales and service.
  • Established ambitious goals for employees to promote achievement and surpass business targets.

Skills

  • Team leadership
  • Revenue generation
  • Process improvement
  • Coaching and mentoring
  • Performance monitoring
  • Business analysis
  • Decision-making
  • Negotiation and conflict resolution
  • Relationship building

Education And Licenses

  • Associate of Business Management, University of Phoenix
  • Life & Medical Broker, 01/01/07, Current
  • Medicare/Long Term Care Broker License, 01/01/07, Current

Career Experience

  • GoHealth, LLC, Charlotte, NC, Program Manager – Captive O65, 01/01/21, Present, Team Manager – Captive O65, 01/01/19, 12/31/21, Impactful operations leader directing sales management team of seven, and up to 60 sales agents in execution of successful sales strategies, driving creative business solutions and process improvements in generation of robust sales revenue., Perform comprehensive data analysis of market trends and dynamics of evolving competitive landscape to identify new opportunities, continuously expanding account base., Organize sales meetings to ensure timely communication, and prepare sales forecasts and reports to assist senior leadership in decision-making process., Foster high performing sales teams through recruitment of top talent, training and coaching, performance reviews, skills development, goal setting, and motivating through collaborative leadership, maximizing sales potential and exceeding sales goals., Drive business and market share growth, and build robust sales organization through continuous analysis of business and sales processes, identifying areas for improvement, and implementing best practices to increase efficiency and productivity., Accelerate company profitability through facilitation of continuous leadership coaching to sales managers, analyzing sales objectives and customer communication processes, and recommending proven sales strategies resulting in achieving top 5% of sales companywide., Expand company growth through identification of new business opportunities and implementing corporate and departmental marketing programs for a diverse customer community, increasing brand awareness, performance, and long-term value., Build trusted advisor relationships with customers to promote awareness of products and create value propositions, improving customer retention through setting the standard for quality assurance and client-focused business processes., Recognized as top performer, achieving top 1% across the company for effectuation, and top 1% for Quality Assurance.
  • Amerilife of North Carolina, Charlotte, NC, Branch Manager, 01/01/19, 12/31/19, Account Executive, 01/01/18, 12/31/19, Recruiter, 01/01/18, 12/31/18, Drove strategic planning and revenue generation strategies designed to deliver excellent client service and organizational growth., Demonstrated data-driven analytical insights in management of branch operations, providing critical thinking in the customer-centric design of the sales and marketing strategy roadmap., Generated robust revenue growth through mentoring sales teams to focus on client needs and facilitate a consultative selling approach, consistently meeting or exceeding sales quotas, complying with all regulatory requirements, and ensuring a positive customer experience., Drove new revenue and growth strategies, and robust brand presence through development of key marketing programs across multimedia platforms., Launched best practice sales tools and processes, recruited sales talent, and provided training, support, and motivation, energizing team to surpass sales goals and significantly improve sales efficiencies.
  • Chartwell Staffing/Tyler Staffing, Charlotte, NC, Business Development Manager, 01/01/17, 12/31/18, Executed due diligence in identification and acquisition of small to large companies, with repeated success delivering solutions-focused strategies to analyze client’s workforce needs and develop specific recruitment strategies., Built productive client relationships to analyze client’s current and future state vision to ensure recruitment efforts aligned with business objectives, maintaining continuous communication, and delivering a seamless transition resulting in excellent customer service., Collaborated with clients on prioritization of business and talent goals to gain strong understanding of overall workforce planning efforts, promoting innovative methods to fill client requirements with qualified candidates, improving alignment with business needs and long-term goals., Drove high performance in revenue generation and account expansion achieving $1.0M in annual revenue with $879K expected pipeline revenue, 16% GM average, 43% MU average on all business, and 100% new client business.
  • Combined Insurance, Charlotte, NC, Market Director, 01/01/16, 12/31/17, District Manager, 01/01/12, 12/31/16, Account Executive, 01/01/12, 12/31/12, Dynamic sales strategist and marketing director leading, coaching, and motivating territory sales managers to achieve area sales operational goals., Drove innovative action plans to achieve territory sales goals through identification of sales trends and implementation of strategic planning, sales metrics, productivity standards, and customer service excellence policies and procedures., Accelerated market share through building key customer relationships and continuously identifying new opportunities, ranking in the top 10% of company sales, top 10% for quality assurance, and top 1% for effectuation.
  • United Healthcare, Senior Account Manager/Client Account Manager, 01/01/07, 12/31/12

Certification

  • Health and Life License
  • Medicare License

Timeline

Program Manager – Captive O65 - GoHealth, LLC
01.2021 - 04.2025
Branch Manager - Amerilife of North Carolina
01.2019 - 12.2019
Market Director - Combined Insurance
01.2015 - 12.2017
District Manager - Combined Insurance
01.2012 - 01.2015
Account Executive - Combined Insurance
01.2012 - 12.2012
Senior Account Manager/Client Account Manager - United Healthcare
01.2007 - 12.2012

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Leslie Diann OBrien