Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lesliee Turner

Columbus,MS

Summary

Proven professional with a track record of enhancing operational efficiency at American Specialty Health, adept in office management and customer/client relations. Excelled in maintaining confidentiality, managing multiple tasks, and improving customer satisfaction. Skilled in data entry and organization, consistently met deadlines and resolved customer issues, contributing to a positive work environment. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

5
5
years of professional experience

Work History

Receptionist

Advantmed
03.2024 - Current
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Answered central telephone system and directed calls accordingly.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained confidentiality of information regarding clients and company.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Resolved customer problems and complaints.

COVID-19 Swabber

MAVERICK
09.2020 - 05.2022
  • Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
  • Donned and removed personal protective equipment (PPE) per company protocols.
  • Protected individual confidentiality as prescribed by local, state, and federal mandates.
  • Oversaw in-person and curbside patient registration and processing.
  • Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
  • Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
  • Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
  • Maintained safe work environment free of unnecessary hazards to protect staff and testing results.

Customer Service Representative

American Specialty Health
03.2019 - 02.2020
  • Responded to customer requests for products, services, and company information.
  • Tracked customer service cases and updated service software with customer information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Delivered prompt service to prioritize customer needs.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Created and maintained detailed database to develop promotional sales.

Education

Associate of Arts - Social Work

East Mississippi Community College
Columbus, MS
12.2022

Skills

  • Scheduling
  • Technical Support
  • File Management
  • Office Management
  • Data Entry
  • Multi-Line Telephone Systems
  • Data inputting
  • Meeting Preparation
  • Customer/Client relations
  • Telephone skills
  • Professional Demeanor
  • Office Administration
  • Time Management
  • Organization skills
  • Greeting and Seating Clients
  • Travel Arrangements
  • Document Control
  • Calendar Management
  • Mail handling
  • Record preparation

Timeline

Receptionist

Advantmed
03.2024 - Current

COVID-19 Swabber

MAVERICK
09.2020 - 05.2022

Customer Service Representative

American Specialty Health
03.2019 - 02.2020

Associate of Arts - Social Work

East Mississippi Community College
Lesliee Turner