Leslie Edith Mazaba Ruiz
Milwaukee,Wisconsin
Summary
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Overview
7
7
years of professional experience
Work History
911 Telecommunicator
City Of Milwaukee
05.2023 - Current
- Achieved consistently high performance evaluations due to exceptional communication skills and attention to detail in information gathering tasks.
- Reduced risks and emergency response issues by observing public safety field units.
- Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
- Collaborated with colleagues to continuously improve workplace procedures, leading to a more organized and efficient work environment.
- Assisted with the implementation of new software systems, streamlining call handling processes and increasing efficiency.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Assisted callers in emergency situations with appropriate information and support.
- Proved successful working within tight deadlines and a fast-paced environment.
- Read system maps and caller information, and documented details in system.
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
Pharmacy Technician
Walgreens
08.2020 - 01.2023
- I am in charge of helping the Pharmacist job go smoother when on duty
- I am responsible for getting the medications that the patients need filled and sell them to patients when they are picking them up
- I've also restocked medications and typed in prescriptions when needed
- By being a pharmacy technician I've learned more organizing skills since everything needs to be organized in order for the pharmacy's flow to be efficient by placing papers in correct folders/areas and putting ready medications in the correct bin so when the patient picks the medication other technicians can find the medication easily.
SEASONAL
Camp Kindred
06.2021 - 07.2021
- I was a camp counselor for a few weeks at camp kindred
- While getting prepared for camp we were required to complete CPR training and get certified
- I learned the most efficient ways to do CPR and help with first aid situations
- The first week of training I got hands-on experience with a CPR professional
- I also developed more communication skills since I had to communicate constantly with other co-counselors and other colleagues
- When camp started I took care of a group of campers while doing camp activities with them
- First thing in the morning I had to take the campers' temperature and ask some screening questions to make sure they were not having any COVID-19 symptoms
- I also helped them in any of their needs and made sure they were healthy throughout camp by making sure they took the medications they needed to take on a daily basis
- I would make sure they were keeping high hygiene while at camp and helping them do their hair whenever they needed an extra hand.
Temperature screener
Interim Healthcare
04.2020 - 06.2020
- I made sure that the employees haven't had contact with someone who has COVID-19 by asking them if they have or haven't
- If they haven't, I then check their body temperature to see if it's at an average temperature
- The company provides equipment to protect us while getting close to others while working
- We do this in order to keep others safe in the company and minimize the spread of COVID-19
- If one of the employees comes to work with a high temperature or was near somebody that has COVID-19 I have to make sure that person leaves the building without making contact with another employee and give them instructions for the steps that must be taken before returning to work
- I then have to sanitize the area where the person is and dispose of all of the equipment I was wearing and get new equipment before making contact with another employee.
Crew member
McDonald's
02.2019 - 05.2019
- Started working as a cashier, and handing out orders
- I then started learning how to do more things and then took orders for drive-through, making drinks/preparing ice cream when it was needed and putting orders together for customers.
Packager/kitting
Push Solutions
06.2017 - 08.2017
- Products were assembled either shrink wrapping, poly bagging, cartons, stay flats T-mailers and boxes were used to make sure packages arrived at their destination safely.
Education
In Progress -
University of Wisconsin Milwaukee
Milwaukee, WI03.2024
High School Diploma -
Carmen High School of Science and Technology
Milwaukee, WI05.2019
Skills
- Teamwork
- Helping others
- Communicating
- Work under pressure
- Multitasking
- CPR/First Aid
- Documentation And Reporting
- Spanish Fluency
- Data entry proficiency
- Problem-Solving
- Critical Thinking
Hobbies and Interests
- Psychology
- Criminal justice
- Forensic Science
- Medicine
- Soccer
- Drawing
- Cooking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
911 Telecommunicator
City Of Milwaukee
05.2023 - Current
SEASONAL
Camp Kindred
06.2021 - 07.2021
Pharmacy Technician
Walgreens
08.2020 - 01.2023
Temperature screener
Interim Healthcare
04.2020 - 06.2020
Crew member
McDonald's
02.2019 - 05.2019
Packager/kitting
Push Solutions
06.2017 - 08.2017
In Progress -
University of Wisconsin Milwaukee
High School Diploma -
Carmen High School of Science and Technology
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