Leslie Fernard Hennings
Hobby Lobby Stores Inc.
Murfreesboro,TN
17
years of professional experience
Customer service manager with strong experience in service operations, complaint resolution, and cashier reconciliation. Skilled in POS systems, client relations, and service recovery, with a focus on accurate transactions and dependable front-end support.
Work History
Customer Service Manager
5 Years 10 Months- Oversaw front-end customer service operations at Hobby Lobby Stores, Inc., optimizing service delivery.
- Facilitated daily customer interactions, ensuring adherence to high service standards.
- Resolved escalated complaints, enhancing overall customer satisfaction.
- Reviewed cashier transactions for accuracy and supported accuracy with company policy compliance.
Director of Catering Sales
11 Years 1 Month- Developed tailored catering solutions to meet diverse client needs and preferences.
- Coordinated logistics for multiple catering events, ensuring seamless execution and high client satisfaction.
- Oversaw event setup and breakdown, coordinating with vendors for timely delivery and service.
- Cultivated lasting relationships with clients through personalized service and proactive communication.
- Trained and mentored team members, improving service quality and operational performance.
- Implemented coaching strategies to foster team collaboration and improve service quality.
- Facilitated regular communication with clients to ensure expectations were met and exceeded.
Education
Associate of Science - Accounting
Skills
Customer service operations
Complaint resolution
Service recovery
Client relations
Customer interaction tools
Team leadership
Financial auditing
Timeline
Customer Service Manager
Hobby Lobby Stores Inc.
11.2020 - 09.2026Read More
Director of Catering Sales
Chick-fil-A
10.2009 - 11.2020Read More
Jackson State Community College
Associate of Science from Accounting
Read More