Leslie Flores
Orange,CA
Summary
Certified as an Emergency Medical Technician, possessing a strong educational background that has equipped with necessary skills to effectively assess emergencies and deliver exceptional problem-solving and decision-making processes. With a keen ability to remain calm under pressure, highly skilled in quickly assessing medical situations. Expertise lies in learning and implementing processes associated with emergency services, confidently handling any situation that comes the way.
Overview
9
9
years of professional experience
Work History
Emergency Medical Technician
First Rescue Ambulance
06.2024 - Current
- Maintained a safe environment for all involved parties by adhering to strict safety measures during medical situations.
- Strengthened teamwork among EMS colleagues by actively engaging in constructive discussions for continuous improvement opportunities within the organization.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
- Advanced patient comfort during transport by employing proper handling techniques and providing emotional support as needed.
- Assessed medical conditions of patients in pre-hospital settings.
Guest Service Representative / Night Auditor
Holiday Inn Express & Suites, Fresno
01.2023 - 05.2024
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Maintained high level knowledge of all hotel services offered to answer guest questions
- Resolved guest complaints and discrepancies in prompt and courteous manner
- Worked closely with guests, some VIP, or celebrity, with a high degree of respect for privacy
- Maintained accurate and up-to-date records of guest information
- Answered hotel phones with professionalism and directed calls appropriately
- Facilitated and coordinated transportation services for guests
- Processed guest check-ins and check-outs following procedures for fast turnover
- Provided each guest with list of the resort's upcoming activities and events upon check-in to enhance stays
- Scheduled and confirmed restaurant reservations for guests
- Uphold hotel policies and procedures by providing a high level of customer service
- Maintained neat and orderly front desk and lobby area to uphold hotel standards
- Managed check-in and check-out procedures for guests
- Greeted guests upon arrival by providing a warm welcome
- Maintained a high level of professionalism and discretion when dealing with guests
Ride Operator / Attraction Hostess
Disneyland, Anaheim
05.2019 - 05.2022
- Assisted patrons with unloading and loading to remain compliant with safety regulations
- Operated attraction equipment precisely to concur with operational procedures
- Checked seatbelts of all riders to maximize safety and manage risk
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations
- Pulled down safety bars and secured riders according to specified attraction details
- Gave cohesive directions to guests to easily find attractions, restaurants and restrooms
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences
- Delivered a high level of customer service through prompt issue resolution and dynamic attention to detail
- Monitored facility to verify visitors and personnel adherence to rules and safety procedures to protect customers and reduce liability risks
Volunteer Youth Leader
La Purisima Catholic Church, Orange
01.2016 - 01.2020
- Designed events for ministry teenagers and families, led Sunday school lectures and developed positive relationships with teenagers' parents and guardians
- Increased youth attendance through outreach and retention programs
- Planned outreach events to increase youth involvement in church
- Guided staff and volunteers in administering education, youth, social action, fellowship and pastoral care ministry programs
- Visited, counseled and prayed with church members to provide pastoral care
Sales Associate
Payless Shoesource, Orange
01.2019 - 05.2019
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Offered product and service consultations and employed upselling techniques
- Prepared cash deposits up to $2,000 with zero discrepancies
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
Volunteer Tutorial Assistant
Orange County Family Resource Center, Orange
01.2016 - 01.2018
- Kept accurate records and provided progress reports to highlight reading achievements
- Gave early intervention support to students just beginning to struggle with materials
- Helped students with subject knowledge as well as general abilities in learning, studying and retaining information
- Organized fun, educational activities which allowed students to boost literacy and fluency skills through interactive learning
- Coached students through challenging material with positive reinforcement and encouragement
- Established reading goals and mapped out educational journeys for students showing literacy progress
- Attended students in the classroom, study area, and home environments to maximize support
- Reinforced classroom learning with additional discussion and specially prepared problems
Education
High School Diploma -
El Modena High School
Orange06.2019
Skills
- Basic Life Support
- CPR and First Aid
- Critical decision-making skills
- Vital signs monitoring
Languages
Spanish
Native or Bilingual
Timeline
Emergency Medical Technician
First Rescue Ambulance
06.2024 - Current
Guest Service Representative / Night Auditor
Holiday Inn Express & Suites, Fresno
01.2023 - 05.2024
Ride Operator / Attraction Hostess
Disneyland, Anaheim
05.2019 - 05.2022
Sales Associate
Payless Shoesource, Orange
01.2019 - 05.2019
Volunteer Youth Leader
La Purisima Catholic Church, Orange
01.2016 - 01.2020
Volunteer Tutorial Assistant
Orange County Family Resource Center, Orange
01.2016 - 01.2018
High School Diploma -
El Modena High School
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