Leslie M Jimenez

Customer Experience Leader

Victoria Secret

Sandy, UT

12.2022 - Current

Facilitated workshops focused on enhancing employee engagement in order to improve overall performance.
Managed customer service teams, providing coaching and guidance as needed.
Maintained up-to-date knowledge of changes in relevant regulations impacting the delivery of services, credit cards, or products offered by the company.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Collected deposits or payments and arranged for billing.
Developed strategies to maximize sales and profitability.
Conducted daily store operations, including opening and closing procedures and cash handling.
Managed daily banking activities such as deposits and withdrawals.
Established store tactics and strategies to achieve operational performance and sales goals.
Resolved any discrepancies between the cash register total and actual money received quickly.
Conducted weekly audits of cash drawers to verify accuracy of funds.
Performed daily deposits in accordance with bank policies and procedures.
Counted and balanced cash drawer at the beginning and end of shift.
Responded to inquiries from customers regarding credit card terms and conditions.
Provided detailed information on fees, interest rates, payment methods, rewards programs and other related topics.
Collaborated with internal departments such as fraud prevention teams to ensure compliance with regulations.
Upgraded existing accounts by offering more competitive terms or higher limits.
Greeted customers with energy and enthusiasm, analyzed prospects' behavior, built rapport, championed services being offered and presented enticing opportunity to become cardholder.
Demonstrated informed passion for services being offered, presented specific anecdotes illustrating outstanding card value and outlined clear advantages over competitive offerings.
Trained and equipped new team members to sell credit cards to consumers by modeling sales approach followed by supporting and coaching trainees in initial sales efforts.