Summary
Overview
Work History
Education
Skills
Timeline
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Leslie Jayne Mabutas

Las Vegas,NV

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Gifter

Take A Break Travel
Las Vegas, NV
07.2022 - Current
  • Greets guests in a friendly and welcoming manner.
  • Providing the guests gifts according to the their invitations.
  • Display a professional and positive service attitude at all times.
  • Proceed with gifting policies and procedures in concierge when issuing vouchers, cash refunds, transportation reimbursements.
  • Change packages, exchanging vouchers, refunding credit cards.
  • Gift and verify guest's invite.
  • Dealing with guest's complain.
  • Have full understanding of forms used in gifting.
  • Opening and closing gifitng procedures for each location.
  • Maintain a safe environment for guests and employees.

Dining Associate/Cashier

Panera
Las Vegas, NV
08.2021 - 09.2023
  • Welcomed customers, offering assistance to help find store items.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed sales transactions to prevent long customer wait times.
  • Helped with purchases and signed customers up for rewards program.
  • Collected payments and provided accurate change.
  • Issued receipts, refunds, credits or change due to customers.
  • Kept cash drawer organized.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered customer questions and provided store information.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store. Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Followed company security procedures for handling large sums of money.
  • Worked with cross-functional teams to achieve goals.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.Built and maintained productive relationships with employees.
  • Performed other duties as assigned by management.
  • Ensured compliance with all safety regulations within the store environment.
  • Completed day-to-day duties accurately and efficiently.

Front End Coordinator

TJX Companies
Las Vegas, NV
05.2021 - 09.2022
  • Welcomed large volume of guests and improved overall customer service. Connected with customers to provide assistance and collect feedback to optimize operations.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Delegated work to staff, setting priorities and goals.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Managed front-end merchandising and maintenance, keeping shelves properly stocked.
  • Assisted customers by asking appropriate questions to help find needed products.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Delivered high level of service to both internal personnel and customers when answering phone, handling issues, and greeting visitors.
  • Taught junior employees proactive strategies to meet operational and sales goals and trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Took over cash register duties during busy periods to keep customers lines moving.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Managed opening and closing procedures by reconciling sales records and cash transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.

Education

Bachelor of Science - Nursing

De Los Santos College of Health Professions
Manila, Philippines
10-2009

Skills

  • Payment Handling
  • Problem-Solving Skills
  • Resourcefulness
  • Verbal and Written Communication
  • Neatness
  • Time Management
  • Staff Management
  • Team Collaboration
  • Adaptable Nature
  • Telephone Etiquette
  • Staff Supervision
  • Cash Register Operation
  • Customer Service
  • Customer Interaction
  • Complaint Resolution
  • Fluent in English and Filipino
  • Hospitality Services
  • Conflict Management
  • Listening Skills

Timeline

Gifter

Take A Break Travel
07.2022 - Current

Dining Associate/Cashier

Panera
08.2021 - 09.2023

Front End Coordinator

TJX Companies
05.2021 - 09.2022

Bachelor of Science - Nursing

De Los Santos College of Health Professions

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Leslie Jayne Mabutas