LESLIE PADILLA
Orange,USA
Summary
Dynamic and results-oriented professional with extensive experience in the healthcare Industry, adept in HIPAA guideline compliance and demonstrating empathy in patient care. Excelled in data analysis and customer relationship management, significantly enhancing patient satisfaction and operational efficiency. Proven ability to multitask and maintain organization in fast-paced environments, ensuring optimal healthcare outcomes.
Overview
18
18
years of professional experience
Work History
Program Specialist/Pharmacy Coordinator
Labcorp
04.2022 - 10.2023
- Analyzed program data by performing regular evaluations and assessments
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries
- Coordinated with physicians and other healthcare providers to formulate effective medication plans for patients, promoting optimal health outcomes
- Prepared detailed reports by summarizing program activities and participant feedback
- Worked alongside other professionals to outline and implement program plans and objectives
- Ensured compliance with relevant regulations throughout all stages of program implementation by closely monitoring adherence to established guidelines
- Built strong relationships with external partners to secure resources and support necessary for program success
- Facilitated communication between clients and other service providers
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients
- Effectively prioritized tasks and organized workflow to increase efficiency
- Enhanced interdepartmental communication with regular updates and coordination of pharmacy services, optimizing overall healthcare delivery
- Improved patient outcomes by efficiently managing pharmacy operations and coordinating medication therapy management services
- Established a patient-centered approach to pharmacy services by actively engaging with patients and addressing their concerns or needs in a timely manner
- Coordinated activities and schedules of pharmacy staff to maximum efficiency and outcomes
- Collaborated with insurance companies to streamline billing processes, improving patient satisfaction through reduced wait times for reimbursements
Office Assistant
Electron Plating Inc.
02.2021 - 04.2022
- Maintained confidentiality in handling sensitive information while performing administrative tasks
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries
- Expedited document processing with accurate data entry and timely filing
- Contributed to a positive work environment by fostering open communication among colleagues
- Increased customer satisfaction by providing professional and courteous front desk support
Pharmacy Technician
WellCare Pharmacy
01.2019 - 11.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Performed inventory management tasks, including stock rotation and expiration date checks, to ensure medication availability
- Prepared and labeled medication orders, including oral and topical prescriptions, to meet patient needs
- Applied barcode scanning technology to verify medication accuracy and prevent dispensing errors
- Stocked, labeled, and inventoried medication to keep accurate records
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
- Counted and labeled prescriptions with correct item and quantity
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner
- Entered and processed patients' prescriptions into internal system
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Collected co-payments or full payments from customers
- Streamlined prescription processing with accurate data entry and verification of patient information
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients' behalf
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism
- Resolved third-party billing, computer system and customer service issues
- Set up and modified patient profiles to include current medications and insurance details
Pharmacy Technician
Walgreens
01.2006 - 03.2019
- Prepared and labeled medication orders, including oral and topical prescriptions, to meet patient needs
- Applied barcode scanning technology to verify medication accuracy and prevent dispensing errors
- Stocked, labeled, and inventoried medication to keep accurate records
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
- Counted and labeled prescriptions with correct item and quantity
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner
- Entered and processed patients' prescriptions into internal system
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Collected co-payments or full payments from customers
- Streamlined prescription processing with accurate data entry and verification of patient information
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients' behalf
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism
- Resolved third-party billing, computer system and customer service issues
- Set up and modified patient profiles to include current medications and insurance details
Education
Vocational Degree - Pharmacy Technician
Harbor Occupation Center
11.2005
Skills
- HIPAA guideline compliance
- Insurance verification
- Medical terminology
- Appointment scheduling
- Empathy and Compassionate Care
- Insurance claims follow-up
- Calm and Effective Under Pressure
- [45] wpm typing speed
- Policies and procedures adherence
- Observation Documentation
- Data Analysis
- Medical billing
- Call center experience
- Healthcare industry
- Multitasking and organization
- Customer relationship management (CRM)
- Remote office
Timeline
Program Specialist/Pharmacy Coordinator
Labcorp
04.2022 - 10.2023
Office Assistant
Electron Plating Inc.
02.2021 - 04.2022
Pharmacy Technician
WellCare Pharmacy
01.2019 - 11.2020
Pharmacy Technician
Walgreens
01.2006 - 03.2019
Vocational Degree - Pharmacy Technician
Harbor Occupation Center
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