LESLIE SMITH
336-580-4373
RALEIGH,NC
Summary
Multi-faceted and highly adaptable professional with 13 yrs of Management experience in Community Building, Event Planning and Logistics and Transportation industries. , utilizing expertise in customer needs and relationship management to drive enhanced process efficiency and overall service quality. Able to productively function in high stress environments for extended periods of time. Actively coordinates and dispatches logistics and transportation services, thoroughly evaluating key customer requirements and objectives. Leverages a proven and celebrated track record of quick on-the-job learning, as well as a continued dedication to professional and personal development..
Overview
21
21
years of professional experience
Work History
TL- Account Manager, Carrier Sales Rep, TL- Logistics Coordinator, LTL-Premier Account Manager, LTL - Logistic Coordinator
Synchrogistics
Greensboro /Raleigh , NC
2017.01 - 2022.01
- Managing transportation for a pipe manufacturer with two plants in 2018, and 2020 awarded a third plant for the same company
- Two Canadian plants from another vendor were awarded in 2021 that I managed a team on to meet operational goals
- All 5 plants are currently active accounts
- Managed International and Expedited Shipments Relationship Management-: Developed and maintained strong lasting relationships with both customers and carriers by providing trusted service and continually striving for mutually successful outcomes
- Many relationships have lasted the entirety of my time in the industry. Negotiate the most competitive rates with carriers due to changes in market trends
- Stakeholder Liaison-: Functioned as primary liaison between customers and drivers
- Consolidated all necessary customer information to ensure effective and efficient communication and delivery
- Successfully grown new clients- managed existing clients to new growth through an economically challenging year helping the company to grow when many have struggled throughout the year Risk Management-: Proactively developed and implemented control measures to mitigate forecasted risks or challenges, maintaining consistent client communication as needed to manage and troubleshoot problems effectively Tracking and Tracing- Organized multiple shipments at once with various pick-up times, locations, durations, equipment, and other regulations, providing all stakeholders regular daily updates to ensure the customer service standards are met every day. Manage team for remote and onsite to ensure carriers accountable to service and tracking expectations are met
- Problem Solving -Assess and resolve issues such as pipe shifting, overweight, over-dimensional, break-down
- Initiate OS&D Claims, and execute rescues
Political Canvasser
America AFL, CIO
Greensboro , N.C.
2016.01 - 2016.01
- Approaching people in the neighborhood, and prospecting people in their target markets
- Providing informative information to the public regarding candidates and voting resources.
Manager
V.I. P. Formalwear
Greensboro , N.C.
2012.01 - 2016.01
- Establish positive rapport with potential and existing customers Schedule appointments and processed payments Configure weekly and monthly sales reports Sales and Marketing
Administrative Assistant/ Marketing
IMAZI Tax Services
Greensboro , N. C.
2011.01 - 2012.01
- Kept accurate and detailed client records Scheduled appointments and processed payments Designed and Marketed Business in the Tri-State area.
Caterer
Essence Catering Services
Greensboro , N.C.
2007.01 - 2012.01
- Private event planning and catering for birthdays, weddings, anniversaries… On-call Banquet Server/ Wait Staff with Joey’s Enterprises
General Manager/Event Planner
George K's Catering And Banquet Hall
2003.01 - 2005.01
- Facilitated marketing, payroll, accounts receivables, scheduling, staffing, training and all other administrative duties
- Designing, scheduling, and overseeing for all events
- Successfully coordinating and planning corporate and private events ranging from 20-500 guests
- Primarily large weddings, business seminar workshops, and socials
- Developed a positive rapport with corporate clients and established strong customer relations
- Analyzed and identified customers' individual needs to negotiate mutually beneficial contracts
- Managed inflow and outflow of company’s finances configuring daily and quarterly reports
Customer Service Representative
AT&T Wireless
Greensboro , N.C.
2001.01 - 2003.01
- Assisted new and existing customers with all wireless needs
- Activated new equipment, assisted with rate plan analysis and changes as well as technical support, billing, and sales
- Recognized for 22 Service of Excellence awards.
Administrative Assistant
ECPI College of Technology
Greensboro , N.C.
1999.01 - 2001.01
- Reception, switchboard, admissions, data entry, bookkeeping, processing payments, transcript request, student inquiries and all other administrative duties
- Administered placement and certification testing
- Served as liaison to financial aid and registrar for evening students.
Education
Bachelor of Arts - Religious Studies, Communications
Guilford College
2012
Associate - Arts
Guilford Technical Community College
2009
Skills
- Business Relationship Development
- Market Trend Analysis
- Shipping and Receiving Oversight
- Problem Solving
- Relationship Building
- Interdepartmental Collaboration
- Logistics Process Improvement
- Team Guidance and Management
- Staff Training and Development
Volunteer Work
- Sisters’ Promoting Hope and Change Inc -Liaison to the Director - Secretary to the Board of Directors - Organize meetings Maintain minutes of meetings Volunteer/Intern TCT (Tri-State Christian Television)
- Production Assistant and Host o Camera operator for live and live to tape productions o Floor Directing o CG- Imputing computer graphics (captions, credits...)
- Host Community awareness program “Public Report"
- MOMS Food and Clothing Bank o Purchasing and Distribution of Food to Community members in need
- Delivering Food to individuals with transportation needs
- Friend to Friend Mentor at Guilford College providing support for Adult Student o Providing Academic and Emotional support to Continuing Education Student o Advising of resources that may aid them in their goals to achieve success
- Darden Assisted Living (Mentally disabled adult care) o Assisted clients with transportation to attend church services.
- Independent Youth Outreach Mentoring Program to provide support and encouragement to upcoming graduates. Provided support and encouragement to at risk teenagers to aid students in continuing their education(Completing high school and first year college student). Provided Alternative Housing and assistance with the Enrollment and Financial Aid application process and Provided Transportation Assistant
- Assistant to Director of Salvation Army -Clerical ,
- Co Founder of NuChapter Society at Guilford Technical Community College- Awarded in 2000 for being the club to participate in the most community outreach programs advocating diversity and reading enrichment programs.
Timeline
TL- Account Manager, Carrier Sales Rep, TL- Logistics Coordinator, LTL-Premier Account Manager, LTL - Logistic Coordinator
Synchrogistics
2017.01 - 2022.01
Political Canvasser
America AFL, CIO
2016.01 - 2016.01
Manager
V.I. P. Formalwear
2012.01 - 2016.01
Administrative Assistant/ Marketing
IMAZI Tax Services
2011.01 - 2012.01
Caterer
Essence Catering Services
2007.01 - 2012.01
General Manager/Event Planner
George K's Catering And Banquet Hall
2003.01 - 2005.01
Customer Service Representative
AT&T Wireless
2001.01 - 2003.01
Administrative Assistant
ECPI College of Technology
1999.01 - 2001.01
Bachelor of Arts - Religious Studies, Communications
Guilford College
Associate - Arts
Guilford Technical Community College