Leslie Boyd

• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
• Managed care from admission to discharge.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
• Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.

• Technical lead for the Civil Money Penalty Program, ensuring the policy guidance is current and confirming nursing homes' requests for grant funding align with the regulation's intent of improving the quality of life and care of nursing home residents
• The program approves an average of 250 applications annually
• Oversees and is the technical lead for developing the nursing homes' mental health and substance use guidance for nursing homes
• Collaborates with the Substance Abuse and Mental Health Services Administration (SAMHSA) to develop technical assistance, resources, and a mental health and substance use website for Medicare and Medicaid participating nursing homes
• Manages the National Background Check Program (NBCP) contract and the program while providing technical assistance to 26 states implementing a state-wide background check to reduce provider abuse of nursing home residents
• Serves as the CMS project manager and contracting officer's representative (COR) III for two contracts, one inter-departmental delegation of authority (IDDA), and one Intra-agency agreement (IAA) for the Division to support assigned work projects
• Develops and implements mental health and substance abuse guidance for CMS nursing home surveyors
• Collaborates with various nursing home organizations, advocates, and internal CMS partners
• Make authoritative recommendations to the Nursing Home Division Director about needed program changes, new program initiatives, or project terminations and actively participate with The Division of Nursing Homes Directors and QSOG Group Directors in the decision-making process.

Held several positions. This timeline also incorporates current per diem work as an RN on the Adult Psychiatry Unit.

· Registered Nurse for Adult and Geriatric Psychiatry units, Per diem 12-hour shift, two per month

· Provides nursing care to inpatient clients diagnosed with mental illnesses and/or illegal substance dependencies as well as acute/chronic medical illnesses.

· Advises nurse manager, resident and attending physician on major nursing and patient issues, personnel, and administrative concerns.

· Exercises good judgment by making sound and well-informed decisions involving patient care and the use of the electronic health record.

· APACHE Data Entry Specialist- Collected ICU admission information, ICU physiology data and active treatment information from daily ICU flow sheets for all patients in the Surgical Intensive Care unit to determine mortality, length of stay and need for active treatment.

· Educational Coordinator of Information Systems- Administered educational training of to all healthcare clinicians and ancillary personnel interacting with the electronic health record software systems.

· Registered Nurse, Full Partner, Department of Adult Psychiatry

· Provides nursing care to inpatient/outpatient adult clients diagnosed with mental illnesses and/or illegal substance dependencies.

· Provides bed management and triage services to local and regional hospitals seeking psychiatric inpatient admissions for adult, geriatric, and pediatric psychiatric admissions.

· Proficient in all hospital and Joint Committee on Accreditation of Healthcare Organizations (JCAHO) standards for documentation to ensure accuracy and patient confidentiality.

· Serves on unit-based Clinical Practice, Professional Development, and Scheduling committees.

· Preceptor for nursing students attending local area schools of Nursing.

· Responsible for automating unit paper forms to computerized forms and responsible for training the staff how to utilize the electronic forms.

• Implemented analyses, recommendations, and technical advice on Medicare regulations, policies, and other complex healthcare issues affecting the operations of the Group's programs
• Advised the director, deputy director, and other team members on major Quality Safety Oversight Group (QSOG) issues, personnel, and administrative concerns
• Supervised a staff of four front office employees by distributing office assignments and directing and coordinating QSOG activities for day-to-day operations
• Fostered cooperation and team building with customer groups to accomplish the QSOG mission and vision
• Collaborated with a diverse workforce of Regional QSOG employees as the QSOG Regulations coordinator, developing regulations, policies, and guidelines to ensure compliance with the regulations
• Designed, streamlined, pilot-tested, and implemented the QSOG front office communication process by developing a correspondence manual for processing CMS correspondence and a tracking system for the Group's 120 employees to ensure timely correspondence processing
• The four divisions had a 95% increase in meeting agency correspondence deadlines
• Researched and executed the electronic Outlook calendars for the group so that the Group Directors could quickly access employees' schedules, given the various work schedules provided by the telework program
• Supervised the design and maintenance of the Five Star Quality Rating System's nursing home data on the Nursing Home Compare website
• Functioned as COR III on the National Background Check Program for two years, ensuring six of the remaining 26 states received technical assistance to procure Background check programs
• Served as technical chair for the Survey and Certification Training COR III contract
• Aided the four divisions in the group with closing 50% of GAO and OIG recommendations
• Collaborated with various CMS components, including the Office of Communications (OC), Office of Strategic Operations & Regulatory Affairs (OSORA), Office of Financial Management (OFM), Center for Medicaid and Chip Services (CMCS), Office of Acquisition and Grants Management (OAGM), and Office of General Council (OIG), to process various QSOG-related documents
• Completed authoritative recommendations to the Group Directors about needed changes, new program initiatives, or project terminations
• Supervised or personally conducted work that developed and produced various written products, including briefing documents, correspondence, reports, and issue papers.

• Developed, conducted, and coordinated training on various SCG training division products
• Spearheaded the first online training course for the group that became the model and proved that healthcare surveyor training could be completed online, saving the group millions of dollars in travel, hotel, and per diem costs
• Improved the surveyor training broadcast programs by streamlining the content development process with the SCG matter experts
• Organized and coordinated meetings with the four SCG's divisional program subject matter experts to develop and deploy SCG training
• Served as a Project Officer II, creating and managing two contracts for four years: 1) developing online training content on the Blackboard Online Course Management system and 2) satellite broadcast training programs while ensuring project timelines and that projects meet scheduled timelines and allocated budgets
• Conducted appropriate needs assessments, task analyses, and surveys to determine problems/issues, learning/development policy objectives, and target populations
• Designed requirements for courses, curricula, or policies before deployment
• Evaluated training courses to determine efficiency and effectiveness
• Developed presentations for various Surveyor Training conferences.