Leslie Reiter
Business Office Manager
Ephrata,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
20
20
Years excellent customer service and human relation skills
4
4
Years Medical assisting and patient care
Work History
Secret Shopper
Multi Companies
Moses Lake, WA
01.2016 - Current
- Merchandising for PayPal/Netspend and Seirus Heatgear
- Compliance audits for gas stations and hotels
- Phone shops for medical offices
- Fast food and major food chain restaurant customer service evaluations
- Banks, hotels, airlines
- Compliance audits on major retail stores
- Consulted with businesses to supply accurate product and service information.
- Observing associates and the store's environment for cleanliness and organization, looking for areas for improvement and making sure they are following rules and regulations. Depending on location.
- Providing detailed reports on findings and observations to help businesses improve their customer service and product quality.
Business Office Manager
Summer Wood Alzheimer's
Moses Lake, WA
04.2022 - 10.2024
- Maintain employee and resident files, Payroll, Accounts payable and receivable, HR, Orientation training
- Compensation claims, submit accruals/re-classes, Background checks (set-up fingerprint appointments), Reception/Marketing, Communicate between departments to ensure spend downs are correct and within budget, Collections, Petty Cash Maintenance
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Office Manager
Moses Lake Steel Supply
Moses Lake, WA
09.2020 - 09.2021
- Partnered with the accountant to complete month-end accruals and account reconciliation's
- Developed reports for senior management to outline expenditures, vendor spend and forecasting
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Investigated daily variances and corrected errors to resolve discrepancies
- Reviewed vendor invoices for appropriate documentation and validity prior to payment
- Reported financial data and updated financial records in ledgers and journals
- Maintained payroll information by calculating, collecting and entering data
- Checked accrued hours against listed hours for leave time
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates
- Developed reports by compiling summaries for earnings, taxes, deductions, nontaxable wages, disability and leave
- Initiated direct deposits and prepared manual checks as needed
- Evaluated timecards for accuracy on regular and overtime hours.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability during the COVID pandemic.
- Built strong relationships with vendors to enhance cost offerings and accomplish favored customer status.
- Observed strict confidentiality regulations to maintain data security.
Accounting Assistant-Contract Coordinator
Mid-Columbia Forklift
Yakima, WA
01.2020 - 08.2020
- Accounts payable manager/ Receivable backup
- Reception, Contract Coordinator, invoicing, set-up new accounts for four locations
- Update account records and create COD's
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month
- Monitored status of accounts receivable and payable to facilitate prompt processing
- Coordinated changes to agreement which might occur during contract lifetime
- Verified plans and specifications of contract work for company compliance
- Monitored incoming contracts and service agreements for correct pricing and information.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Paraeducator, Special Education
Selah School District
Selah, WA
09.2016 - 01.2020
- Provide educational instruction and tests to students based off IEP goals
- Assist with Daily "life skills" Social integration
- Implement behavior plans ensuring safe and positive working environment
- Maintain and modify instructional materials and electronic files ensuring IEP goals are being met
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues
- Chose materials and developed lesson plans to enhance skills for individual students
- Reported on student progress, behavior, and social skills to parents.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Offered student support through special accommodations, extra assistance, and assessments.
- Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
- Kept open and frequent communication with families to provide regular updates on child's academic progress and individualized needs.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
Accounting Assistant (Seasonal)
Naches-Selah Irrigation District
Selah, WA
11.2015 - 02.2016
- Accounts Payable and Payroll, Payroll tax reporting
- Assist customers with water rights and legal documents for obtaining water rights
- Maintain database of entire districts water usage and updating new owner records via Yakima County Assessors' website
- General office administration including filing, faxing, scheduling, placing orders, answering phones,organizing, record management, and conduct Safety meetings, Provided administrative support for Water District President, Answered multiple phone lines, Coordinated meetings for Irrigation District Board members, Accounts Receivable/Inventory Control, Used accounting software to prepare weekly and monthly financial reports
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Completed financial reports, providing insight into performance, operations, and cash flow.
Office Manager
Reddyice Corporation
Yakima, WA
02.2013 - 08.2013
- Ice cost accounting, Payroll, Accounts Payable/Receivable, HR Duties, Training shipping clerks, sales,managed budgets, appointment scheduling, employee and event itineraries and accounts to improveproductivity initiatives
- Established workflow processes, monitored daily productivity and implemented modifications to improveoverall performance of personnel..Established and enforced internal controls, workflow's and policies fortracking, reconciling and reporting on accounting activities.
Office Manager
DRYWOOD.COM
Yakima, WA
02.2008 - 01.2010
- Managed Vendor accounts and websites
- Maintained office efficiency by organizing operations and procedures
- Processed daily transactions
- Maintained office supply inventory
- Accounts Receivable and collections on past due accounts
- Accounts Payable, manage shipping information, organize files for orders and work with inspectors to ensure all paperwork was in compliance with USDA standards for trucks to cross borders
- Entered sales orders for Sales Department
- Responsible for ensuring Phyto certificates were correct before shipments left
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel. Optimized organizational systems for payment collections, AP/AR, deposits and record keeping.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
X-Ray Technician/Surgery Technician/Scheduler Medical Assistant
Central Washington Podiatry
Yakima, WA
10.2007 - 02.2008
- Taking vitals and updating patient records
- Assist Doctor in surgery
- Managed Kera-Cure studies for Diabetic Patients
- Positioned patients for optimal comfort and set up effective sterile fields before procedures.
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
- Scheduling, X-Ray technician, Expertly managed planning, scheduling and coordination of outpatient procedures
- Educated patients about surgeries and provided treatment plan documentation
- Reviewed medical histories and current to provide accurate information to surgeons
- Carried out front office duties utilizing data entry skills in framework of medical database
- Collaborated with assistants along with doctor to prepare and set up rooms with adequate supplies and equipment.
Account Executive
HouseValues Inc
Yakima, WA
01.2006 - 08.2007
- Cold call sales to Real Estate agents and Brokers
- Managed Market Leader database and assisted brokerswith setting up appointments for showings (Virtual Real Estate Assistant) Overcame objections usingfriendly, persuasive strategies
- Explained product prices and packages as well as answered questionsand addressed concerns of customers
- Contacted businesses via cold or warm calling to offer servicesrelevant to industries or niches.
Education
Associate of Applied Science - Accounting
None - Medical Assisting
Skills
Product and service sales
Guest seating arrangements
Stocking and replenishing
Point of sale operation
Store opening and closing
Cash Handling
Till counting
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Written Communication
Multitasking Abilities
Good Telephone Etiquette
Critical Thinking
Data Entry
Analytical and Critical Thinking
Attention to Detail
Stress Tolerance
Technological proficiency
Confidentiality
Problem-solving abilities
Multitasking
Conflict Resolution
Order Processing
CRM Software
Timeline
Business Office Manager - Summer Wood Alzheimer's
04.2022 - 10.2024
Office Manager - Moses Lake Steel Supply
09.2020 - 09.2021
Accounting Assistant-Contract Coordinator - Mid-Columbia Forklift
01.2020 - 08.2020
Paraeducator, Special Education - Selah School District
09.2016 - 01.2020
Secret Shopper - Multi Companies
01.2016 - Current
Accounting Assistant (Seasonal) - Naches-Selah Irrigation District
11.2015 - 02.2016
Office Manager - Reddyice Corporation
02.2013 - 08.2013
Office Manager - DRYWOOD.COM
02.2008 - 01.2010
X-Ray Technician/Surgery Technician/Scheduler Medical Assistant - Central Washington Podiatry
10.2007 - 02.2008
Account Executive - HouseValues Inc
01.2006 - 08.2007
Yakima Valley Community College - Associate of Applied Science, Accounting
Yakima Valley Community College - None, Medical Assisting