Leslie Z Bartolomei
Chicago,IL
Summary
Multi-talented Support Specialist effective at managing information, technical concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing 1 years of experience in technology.
Overview
18
18
years of professional experience
Work History
People Support Specialist
Ann & Robert H. Lurie Children's Hospital of Chicago
Chicago, IL
01.2022 - Current
- Serves as an initial point of contact for the People Team related inquiries and serves as a primary resource for People Team Support.
- Research, troubleshoot, and assist in resolving requests in a timely and efficient manner that come in the Shared Services from individuals at all levels.
- Provide a courteous experiences while handling inbound calls, emails, and service incidents to identify the requestors need.
- Utilize discretion and assessment skills to escalate issues as required.
- Initiates outbound calls and emails for issue resolution and follow-up.
- Adheres to all service level agreements (SLAs) established by HR Shared Services and appropriately documents case details and relevant information in the case management system.
- Provides ongoing assistance to HR technology users.
- Serves as primary support for individuals with Employee Self-Service (ESS) and Manager Self-Service (MSS) transactions.
- Collaborates with others cross-functional team members to resolve employee issues in a thorough and timely manner.
- Ensures the proper maintenance of all centers of excellence required documentation to ensure quality communication to employees.
- Participates in data compilation, review, and auditing requests.
- Participates in user acceptance testing of a new processes, procedures and system changes as needed.
- Maintains confidentiality and privacy of employee and company sensitive data.
- Participates in the new hire lab to assist with user credentials and acquire hospital policies.
Benefits Analyst
Ann & Robert H. Lurie Children's Hospital of Chicago
Chicago, IL
08.2017 - 01.2023
- Process benefit reports for all vendors
- Verification of employment, upload of PayFlex funding for (HCFSA, DCFSA, HSA, HRA) accounts
- Manage monthly premium invoices
- Administrative assistant to the President of Faculty Practice Plan
- Handle critical customer activities such as Customer forecasting
- Order entry and order confirmation
- Communicate and work closely with manufacturing and sales team a regular basics
- Created presentations summarizing key features of employee benefit programs.
- Assisted Physicians with enrolling in benefit plans and explained plan options.
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
- Processed benefit enrollment forms, changes, and terminations.
- Conducted new hire orientations to explain benefits packages.
- Reviewed eligibility for medical insurance coverage and other benefit plans.
- Evaluated efficiency and value of current benefit programs and made recommendations for improvement.
- Generated reports on health care costs, retirement savings, and other related topics.
- Maintained records of employee participation in various benefits programs.
- Explained the impact of life events such as marriage or divorce on benefits enrollment status.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Customer Account Manager
Amcor Flexibles
Mundelein, IL
01.2006 - 01.2017
- Listened to customer needs to identify and recommend best products and services.
- Handle critical customer activities such as Customer forecasting.
- Order entry with order confirmation.
- Coordinating pick up with carriers.
- Communicate and work closely with in a close team environment with 18 manufacturing and sales team a regular basics.
- Performed audits of customer accounts to ensure accuracy of data entry.
- Provided customer service to existing clients by responding to inquiries and resolving complaints.
- Created detailed reports of customer accounts including contact information, billing history, payment status, and account activity.
- Assisted sales team with challenging client requests and issues.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Arts - Psychology
THE CHICAGO SCHOOL OF PROFESSIONAL PSYCHOLOGY
Chicago, IL07-2021
Associate of Arts - General Studies
WILBURT WRIGHT COLLEGE
Chicago, IL05-1996
Under Graduate - Counseling Psychology
The Chicago School of Professional Psychology
Chicago, ILSkills
- Ascentis/HR2 solution
- Workday Enterprise Management
- ServiceNow
- Microsoft Office
- ADP
- Critical Thinking
- Teamwork
- Communication Skill
- Customer Service
- Attention to detail
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
People Support Specialist
Ann & Robert H. Lurie Children's Hospital of Chicago
01.2022 - Current
Benefits Analyst
Ann & Robert H. Lurie Children's Hospital of Chicago
08.2017 - 01.2023
Customer Account Manager
Amcor Flexibles
01.2006 - 01.2017
Bachelor of Arts - Psychology
THE CHICAGO SCHOOL OF PROFESSIONAL PSYCHOLOGY
Associate of Arts - General Studies
WILBURT WRIGHT COLLEGE
Under Graduate - Counseling Psychology
The Chicago School of Professional Psychology