Leslin Ayde Fuentes
Canyon Country,CA
Summary
Experienced childcare and hospitality professional with a strong record of outstanding customer service, clear communication, and team training. Skilled in problem solving, calm support under pressure, and creating positive experiences for children, families, and guests.
Overview
1
1
Language
5
5
years of professional experience
Work History
Child Caregiver
Childcare Development Center
Oceanside, California
08.2024 - Current
- Worked at Marine Corps base providing support to military families.
- Assisted military families by providing essential support during deployment.
- Cared for children of deployed active duty parents, ensuring their emotional and developmental needs were met.
- Supervised a child during daily routines at childcare development center.
- Facilitated engaging learning activities and play sessions tailored to children's developmental stages.
- Provided a safe, nurturing and stimulating environment for children of all ages.
- Assisted with nap time, diapering, and bathroom routines.
- Engaged in conversations with young children to help them develop verbal communication skills.
- Guided behavior using calm, positive redirection methods.
- Offered emotional support during times of distress or anxiety.
- Promoted healthy habits such as hand washing, social distancing.
- Assisted in the development of motor skills by playing outdoor sports and physical activities.
- Supervised meal times to ensure proper nutrition and hydration.
- Provided care for children of various ages, helping with feeding, dressing, and daily tasks..
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Documented daily observations and incident notes for staff.
- Communicated child updates with parents and guardians.
- Maintained clean classrooms, toys, and shared care areas.
- Balanced schedules to promote optimal rest, play and educational periods.
- Established positive relationships with parents and guardians to communicate daily updates on their child's progress.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
Server/ server trainer/ Team Lead Trainer
Cheesecake Factory Inc
Carlsbad, California
07.2024 - 08.2024
- Took accurate food and drink orders using a restaurant point-of-sale system.
- Suggested desserts and menu items based on guest preferences.
- Resolved guest concerns while following restaurant service standards.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to a high volume of daily customers.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Trained new servers on Cheesecake Factory service standards to enhance guest interactions and satisfaction
- Trained servers to enhance their performance and guest interactions. on POS order entry and table timing
- Monitored floor service and guided servers during peak hours to maintain high service quality
- Trained new staff on food handling and service protocols to ensure compliance with health standards members on food handling procedures and service techniques.
- Monitored performance of trainees throughout the course duration to identify areas for improvement.
server/ Server trainer/ Team Lead Trainer
Cheesecake Factory Inc
Potomic mills, VA
03.2024 - 07.2024
- Delivered excellent customer service, enhancing guest satisfaction and loyalty.
- Provided exceptional service to a high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Promoted desserts, appetizers, and specialty drinks, increasing overall sales revenue.
- Executed cash handling procedures to ensure financial accuracy accurately while following company procedures for handling cash payments.
- Trained new servers on Cheesecake Factory steps of service, ensuring consistent guest experience.
- Took accurate food and beverage orders using a POS system.
- Addressed guest concerns and resolved service issues with calm communication
- Provided excellent customer service to ensure satisfaction
Server/ Server Trainer/Team Lead Trainer
Cheesecake Factory Inc
Santa Clarita, California
10.2022 - 01.2024
- Provided exceptional service to a high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted guests and presented menu selections at Cheesecake Factory dining room.
- Trained new servers on Cheesecake Factory steps of service and guest standards.
- Took accurate food and beverage orders using POS system.
- Explained menu items, ingredients, and daily specials to guests.
- Ensured tables were prepared and ready to enhance guest dining experience. and reset dining areas between guests.
- Addressed guest concerns and resolved service issues with calm communication.
- Collaborated with teammates to ensure seamless operations during busy shifts. during busy shifts and maintained smooth restaurant flow.
- Provided excellent customer service to ensure satisfaction.
Baby sitter
Self emplyed
Santa Clarita, California
01.2022 - 01.2024
- Provided self-employed childcare for children in private homes
- Supervised playtime, meals, and daily routines for children
- Prepared snacks and organized age-appropriate activities
- Monitored child safety indoors and outdoors
- Assisted with bedtime routines and personal care tasks
- Provided daily updates to parents and guardians, ensuring awareness of children's activities and well-being
- Cleaned play areas and maintained child supplies
- Responded calmly to needs, conflicts, and emergencies
- Demonstrated patience and understanding while engaging with children in various activities.
- Performed light housekeeping tasks, ensuring toys and books were organized and accessible for children.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Establishing trust through consistent communication with both parents and kids.
- Remaining alert at all times while caring for multiple children simultaneously.
- Communicated with parents about daily activities and any concerning behaviors.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Enforced rules to teach good manners and maintain a safe environment.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Provided nurturing and appropriate environment for children of various ages.
Education
GED -
College of The Canyons
Valencia, CAHigh School Diploma -
Canyon High School
Santa Clarita, CA06-2021
Skills
- Strong work ethic
- Willing to learn any new tasks
- Resilience
- Core competencies
- Outstanding customer service
- Sales strategies
- Customer engagement
- Guest relations
- Team building
- Team training
- Shift coordination
- Attention to detail
- Clear communication
- Problem solving
- Stress management
- Salesmanship
- Organization
- Adaptability
- Analytical skills
- Self-starter
- Listening skills
Languages
Spanish
Native/ Bilingual
Timeline
Child Caregiver
Childcare Development Center
08.2024 - Current
Server/ server trainer/ Team Lead Trainer
Cheesecake Factory Inc
07.2024 - 08.2024
server/ Server trainer/ Team Lead Trainer
Cheesecake Factory Inc
03.2024 - 07.2024
Server/ Server Trainer/Team Lead Trainer
Cheesecake Factory Inc
10.2022 - 01.2024
Baby sitter
Self emplyed
01.2022 - 01.2024
GED -
College of The Canyons
High School Diploma -
Canyon High School