Lesly-Ann Mclean
Clifton,NJ
Summary
Dynamic leader and effective communicator with a proven track record at Jersey Mike's Subs, enhancing customer loyalty and streamlining operations. Excels in client relationship management and creative solutions, achieving significant improvements in customer satisfaction. Demonstrates strong leadership and expert communication, adept at training and mentoring teams for peak performance.
Overview
2025
2025
years of professional experience
Work History
Guide/Cashier
Paradox Museum
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
- Built personal relationships with guests to promote positive experiences.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
- Guided and explained to customers about each product and how to use it
Cashier Team Lead
Jersey Mike's Subs
02.2024 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Conducted regular audits of register funds to minimize potential losses due to theft or error.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
Cashier/Cook
Jollibee
07.2023 - 11.2023
- Handled cash register
- Created connections with customers and made sure there needs are satisfied
- Closed the store
- Helped in the kitchen (cook)
Cashier/Sales Associate
Target
09.2022 - 01.2023
- Provided versatile assistance across different roles in seasonal employment.
- Assisted customers in locating products and alternatives.
- Maintained well-stocked supplies consistently.
Education
Highschool Diploma - Performing Arts
Pcti
Wayne, NJ06.2022
Skills
- Social perceptiveness
- Expert communication
- Engaging personality
- Environmental awareness
- Artistic talent
- Strong leadership
- Group management
- Training and mentoring
- Creative solutions
- Customer engagement
- Presentation skills
- Social media
- Public speaking
- Event planning
- Cash handling
- Arts and culture
- Travel recommendations
- Cleaning
- Team building
- Food and beverage sales
- Sales
- Team leadership
- Client relationship management
- Time management
- Staff management
- Sales and merchandising
Timeline
Cashier Team Lead
Jersey Mike's Subs
02.2024 - Current
Cashier/Cook
Jollibee
07.2023 - 11.2023
Cashier/Sales Associate
Target
09.2022 - 01.2023
Guide/Cashier
Paradox Museum
Highschool Diploma - Performing Arts
Pcti
Similar Profiles
Alex BrowningAlex Browning
Guest Service Agent at The Mob MuseumGuest Service Agent at The Mob Museum
Cody FunkCody Funk
Lease Operator at Paradox Resources-sold to American Helium on 03-24Lease Operator at Paradox Resources-sold to American Helium on 03-24
Talia LoganTalia Logan
Client Success Manager at Paradox SoftwareClient Success Manager at Paradox Software