Lesly Banezca
Erie,PA
Summary
Bilingual customer service representative, dedicated to providing excellent service to current and new customers, handling incoming calls and messages, resolving customer issues, services questions. Fast learner, strong communicative and problem solving skills, native Spanish speaker and fluent in English.
Overview
8
8
years of professional experience
Work History
Au Pair
EurAupair Au Pair Program
02.2023 - Current
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Kept children's areas neat and clean.
- Assisted with housework such as laundry and cooking.
- Developed creative activities to encourage physical, social and emotional growth.
Appointment Setter
Made Omni Inc.
09.2022 - 12.2022
- Acted as first point of contact and set appointments for prospective clients.
- Set appointments with salespeople and potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound messages and initiated out-bound daily messages to introduce customers to products and services offered.
Salesperson
Laura Armas S.A.
05.2016 - 09.2016
- Worked to build relationships with customers and built potential for additional sales.
- Greeted customers entering store and responded promptly to customer needs.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Assisted in creating written, video and image content for marketing channels.
Education
Online Course - Arts And Entertainment
Bunker Hill Community College
Charlestown, MA12.2023
Online Course - Discover The U.S.
University of The District of Columbia
Washington, DC09.2023
Bachelor of Modern Languages - Major in Business
Arturo Michelena University
Valencia, Venezuela. 12.2020
Certificate - English As A Foreign Language
The Language College
Maracay, Venezuela.02.2015
Skills
- Creative
- Problem-solving
- Communicative
- Organization
- Team work
- Adaptability
- Canva
- Google workspace
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Elementary
Timeline
Au Pair
EurAupair Au Pair Program
02.2023 - Current
Appointment Setter
Made Omni Inc.
09.2022 - 12.2022
Salesperson
Laura Armas S.A.
05.2016 - 09.2016
Online Course - Arts And Entertainment
Bunker Hill Community College
Online Course - Discover The U.S.
University of The District of Columbia
Bachelor of Modern Languages - Major in Business
Arturo Michelena University
Certificate - English As A Foreign Language
The Language College
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