Lesly Castillo
Rahway,NJ
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist
Take Off Production
02.2024 - Current
- Respond to customer inquiries via email and phone, addressing concerns and booking events.
- Organize and update event schedules, ensuring smooth coordination with event planners.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintain office cleanliness and inventory, restocking supplies as needed.
- Assist during events alongside DJs and coordinators to ensure flawless execution.
- Update software for photo booths and computers to maintain system functionality.
- Follow up with clients before and after events to ensure customer satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Shift Lead/Pharmacy Technician
Walgreens
09.2021 - 04.2024
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Oversee FedEx inventory, process vendor returns, and place orders for missing items.
- Kept employees operating productively and working on task to meet business and customer needs.
- Address customer complaints and concerns, providing exceptional service and troubleshooting issues.
- Assist Spanish-speaking customers as a translator to enhance customer experience.
- Helped store management meet standards of service and quality in daily operations.
- Perform inventory checks and maintain safe and cash flow for shift transitions.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Enforced company policies and regulations with employees.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Trained new employees and delegated daily tasks and responsibilities.
Nutrition Consultant
Just Food For Dogs
12.2022 - 04.2023
- Developed tailored diet recommendations for dogs and cats addressing medical and health concerns.
- Provided in-person and over-the-phone consultations for pet owners to guide them on nutrition plans.
- Managed front desk operations, registering new customers and processing orders.
- Maintained cleanliness of the store and organized inventory to align with system records.
- Handled DoorDash, Ubereats, and Lightspeed orders, ensuring timely and accurate fulfillment.
- Assisted with in-store and off-site marketing events to promote brand awareness.
- Processed bank deposits and managed financial transactions.
- Improved clients'' overall health by providing personalized nutritional guidance and meal planning.
- Increased client adherence to dietary recommendations through motivational interviewing techniques and ongoing support.
Head Cashier(Manager)/Customer Service
Modell's Sporting Goods
09.2019 - 09.2020
- Managed cash registers, reconciled safe deposits, and supervised customer service associates.
- Ensured sales and floor organization, including maintaining proper display and product arrangement.
- Provided customer service and resolved complaints to ensure a positive shopping experience.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
waitress/cashier
My apartment Cafe
03.2019 - 09.2019
- Delivered prompt and attentive service to ensure customer satisfaction.
- Took orders, provided menu recommendations, and handled cash and card payments.
- Maintained cleanliness and addressed customer concerns to enhance their dining experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Maintenance
Firefighters Memorial Park
06.2016 - 08.2017
- Responded to emergency cleaning requests hourly.
- Security: checking bags and IDs
- Maintained vessel seaworthiness through regular inspections, maintenance, and repairs.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Managed inventory of pool chemicals and supplies, ensuring adequate stock levels were maintained for uninterrupted service delivery.
- Enhanced pool water quality by conducting regular chemical balancing and treatment processes.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Enhanced pool safety by enforcing pool rules and regulations diligently.
Education
High school graduate -
High School Diploma -
Bayonne High School
Bayonne, NJ06-2020
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Office administration
- File management
- Office management
- Tech-Savvy
- Bookkeeping
Accomplishments
- Managed walgreens store front area.
- Assisted management with the training of 6 new staff members, including our kids from the special needs work-program.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Updated and maintained company database to reflect current and accurate client records for more than 200 accounts.
Certification
- Nutrition Consultant for Dogs Certification
- Walgreens NJ State Pharmacy Technician License
Awards
- Great sales award at Modell’s Sporting Goods
- Employee of the Month, Walgreens (three times)
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Receptionist
Take Off Production
02.2024 - Current
Nutrition Consultant
Just Food For Dogs
12.2022 - 04.2023
Shift Lead/Pharmacy Technician
Walgreens
09.2021 - 04.2024
Head Cashier(Manager)/Customer Service
Modell's Sporting Goods
09.2019 - 09.2020
waitress/cashier
My apartment Cafe
03.2019 - 09.2019
Maintenance
Firefighters Memorial Park
06.2016 - 08.2017
High school graduate -
High School Diploma -
Bayonne High School
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